Bajaj Finserv — Harrashment

Address:

West TAMBARAM chennai

Am using bajaj finserve for buying online goods since 2018.spent more then 1lakh and repaid all emis on time. Even on lockdown also I made all my payments. My last due comes on October which is of just 1500. Because of some reasons I failed to pay it on time and for that they took penalty plus bounce charge.. Yesterday they a guy to my home to collect the due. I said I can only repay u 1st week of next month coz m short of money right now. For that he is saying u can return the product u bought so that we can recover our money. I just want to say what kind of ethics is this. What nonsense and all they are talking. Am I a defaulter or what. Just simply don't kno how to talk or treat the customer. Please take some action about it sir. Like this there are so many complaints are dere from all over India..this is not look like a Nbfc. Please assist me how to file a complaint further. I don't want to leave them as it is.