[Resolved]  Bajaj Finserv — hidden charges

Address:Bangalore, Karnataka, 560029

Hi bajaj finserv,

I have applied for the personal loan. After disbursement i came know that there are so many hidden charges like credit vidya fees 2, 499 and wallet protect 3, 599 and insurance of 12000/- with out my knowledge, even the sale guys never disclose this hidden changes to me.

After getting the experia usename & password i come to know this all.
And when i login to the portal its showing some other person phone number. When i check the number in true caller its from one of finserv manager number. How you cheat people like this

Loan a/c no : 404sal63326406
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Mar 3, 2018
Complaint marked as Resolved 
Bajaj Finserv customer support has been notified about the posted complaint.
Jan 27, 2018
Updated by smartabhisek007
I have applied for a personal loan from bajajfinserv, before disbursement i have acknowledge below details in mail. I have attached the mail acknowledgement (Commercial mail) for your reference.in the commercial mail no where its mention that for credit vidya rs 2499 and for wallet protect rs 3599 will be deducted.

But after disbursement i came to know that they have deducted for these useless services (Credit vidya & wallet protect). For getting small amount of commission you people are doing fraud/cheating to customer. I am not going to pay a single rupee for these fraud. Why i will pay my hard earn money for your commission.

All these fraud come to know my knowledge after getting the experia credential (Thank god). Even after disbursement also i have written to your team regarding break up but no reply from them. At last after getting the experia credential i come to know these fraud.

Even in portal they have update someone else phone number. (Later i came to know the number belong to one of your employee). After knowing these fraud immediately i have updated my number in portal. But in welcome latter someone else number is showing.

This is a fraud and cheating to customer.

I have called to your customer care for these they are saying we can not cancel you need to log complain in we care this is a fraud. Don’t play with customer.

Request you to please look into this and cancel all these additional services from my loan account and refund my hard earn money.

Loan a/c number : 404sal63326406
Customer id : 61179224
Verified Support
Jan 29, 2018
Bajaj Finserv Customer Care's response
Hi, Greetings from Bajaj Finserv!we have noted your details and we will get back to you within 24 working hrs.Thank you
Verified Support
Jan 30, 2018
Bajaj Finserv Customer Care's response
Hi, Greetings from Bajaj Finserv! As we discussed, your service request regarding insurance cancellation is under process and kindly allow us 10 to 15 working days to resolve your query. Thank you.
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