[Resolved]  Bajaj Finserv — hidden foreclosure charges

Address:

Chennai, Tamil Nadu, 600117

I have a loan with Bajaj, loan ac no is 403SOL38906175, in foreclosure letter I find 4.75% of foreclosure charges, i wonder why nobody has informed me about foreclosure charges while processing loan, I was being loyal customer until now, there is no default or Cheque bounce in mr history, compelling me to pay foreclosure charges after 8 months EMI paid, almost more than 95000 rupees deducted as an emi for these 8 months, I have taken loan of 5, 32023, already processing fee also deducted for around 17000, remaining 5, 16000was credited, now after paying 8 months emi if I wanted to foreclose foreclosure letter mentioning that I have to pay 5, 04000 and extra charges too,
Instead of that if you they cant provide 12.50% interest rate they should have informed me while processing loan, because if I calculate foreclosure charges and processing fee as an interest rate it is more than 36000 which is more than 12.75% interest rate,
I had a opinion that Bajaj is doing good and it is reputed company, it seems all the mistake is mine that I believed Bajaj Finserv is the competitive and best, no it is not,

Repeatedly I was calling to customer care regards my complaint, explaining from the beginning every time, I don’t think customer care team working responsibly,
Moreover worst customer service that people showing attitude to customer and no customer support ethics followed, repeating the same script again and again instead of listening or understanding customer query, support executives disconnecting calls while talking to them, no proper call hold procedure, no empathy no sympathy, while customer speaking puting the customer on hold or mute, if I asked them to transfer the call to their manager always the answer is manager is not available, is this center is running without manager and supervisors?

With all those thing I really frustrated with customer service and I wonder wether Bajaj Finserv is taking care of the customer service or not,

Finally I am receiving the same answer from customer experience head stating that i have to pay 4.75 %
which is Hidden unecessary charges which was not informed to me by whole loan process team processed this loan .
i asked them to retrieve the voice call records at the time of process team spoke to me for this loan proposals and where I and their process team communications to find whether they confirmed or informed me prior before processing this loan,
after processing loan they sent me a terms and conditions agreement copy, they didnt mention 4.75% in their agreement copy too. completly disappointed with their irrelevent answers for my complaint and waive off request.
also no one has informed me about this foreclosure part while proposing loan for customers .
overall experience with bajajfinserv is worst than ever. .