Bajaj Finserv — Home loan account started without permission

Address:	Gurgaon, Haryana, 122002
Website:	Www.bajajfinserv.in

I was looking to transfer my home loan account from pnb home loan to bajaj finserv and paid the fee of rs.2000 but later when we realised it is not of any benefit we asked the agent to stop the process and we didnt submit the lod letter which is the final stage to transfer the loan account and also it was promised to us that we will get a top up of 2 lakh rupees after transferring. Though we asked them to stop the process it shows the loan account has started despite pf declining to transfer and neither we have received our 2 lakh rupees and it shows the loan account has started and also we are paying loan to pnb loan. So ideally we are paying 2 home loans now which should not be there. We also have been sending email to manager of bajaj finserv and the company but they are not bothered to reply a single email. It is a kimd request to look into this asap because we dont want to go ahead and pay 2 loan amounts.