Bajaj Finserv — inactive fee on emi card

Address:New Delhi, Delhi, 110051

I have taken a loan in 2015 for buying a freeze, installments for the same got completed in same year.

All of suddent i have recieved a message that i have been charged for inactive emi card for rs. 99/+ gst

I have never applied for the card nor i have recieved any card, why i have been notified with this message, while trying to reach out on their customer care number there is no way to get across any representative it is only ivr which interacts with you.
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    4th Floor, 271 Business Park, Model Industrial Estate, Goregaon East, Mumbai, Maharashtra, India - 400063
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