Bajaj Finserv — Incorrect bank account linked

Address:	Kolkata, West Bengal, 700157
Website:	www.bajajfinserv.com

To bajaj

Hi, my name is farha khan i am your existing customer with customer id: 14589072 from last 3 years and i have always tried to pay all the emi for each and every loan taken
By me from your company, i aslo have a emi card provided by bajaj as i am a long time customer but last year due to some reason i had to close
My hdfc bank account which was linked with bajaj initially as my persona
L account and for that reason one of the emi was bounced though their
Was the money in the account and after that i have tried reaching your
Customer care like anything i also went to your branch in my city kolkata and explained them all the problems and made the emi payment for 2 months they had told me what needs to be done and even they assured me that no bounce charges will be applied as i have done the payment.

I have again went to the office and submitted all the relevant documents
To change me hdfc account into icici bank account and i have clearly mentioned to them that going further whatever emi i will be paying will be done through the same account and nothing else, still after that my emi card got blocked and after that i received a message that rs 1200 was charged from my account as bounce charge, i wanted to complain about
This but i was aware going to the office will never help me as they always say we cannot do anything everything is done by our head office in pune and the customer care number for your compamny is really amazing if we go ahead and call on that it takes minumum half an hour to be
Connected and as it is highly chargeble and not tollfree its not easy to always use it for us, hence i left and have not complained about it.
I also tried using my emi card after that and came to know it has been
Blocked withoun any notice by bajaj and after 5 months again i got a me
Age that your card has been unblocked and you can use it going forward
Then again i have taken a washing machine from the card and the emi was
Going smoothly with the icici bank account not only this i have a bajaj
Vehicle loan as well which is also going smoothly from last 1 year and
No problemwas their but after purchasing washing machine i have called once on your customer care and spoke to a lady to know the current limit of my emi card as i was looking to buy a television and i came to know that my emi card limit has been reduced from 50, 000 to only 20, 000 and
When i asked her why this has been happend she explained because of the
Credit score this happens i explained her i have alwasy paid on time
Once the payment was bounced i went to your branch and paid, she said do
Not worry mam it will be increased again after sometime if every things
Goes smooth and she informed me till that time you can utilize your card
For other shopping likw in retail shops such as big bazar etc etc, i have
Got all the info from her and have used the card for shopping and then
At got converted into emi and i have already kept the money in my icici
Account for the emi but again i have received a message on my registered
Mobile number that your emi is to be claered on 5th of december of rs
2165 from your hdfc bank account now i want an answer that from where my
Hdfc bank account came in picture again and to clear this i have called
Your customer care like 10 to 15 times but no resolution given by any of
Your representative and now i just want to inform i am an employed person
I do not have time to do all this stupidity evey time and anyways with
Bajaj i have never been satisfied with the service though from my end i
Have never failed with payment and what has been happend now again you
People will be implementing bounce charges and cerdit score will be hit
Again without my fault and no one will be listening what ever i say because this always happen and that is the reason i am writing this mail to
Let you know that if this time i have to bear i will be complaining
About this to the consumer forum and i will not be paying any of the
Remaining emis for any of the loan to your companyand i will see to it
That consumer court will be resolving this matter and also i get an compenstaion for the harrasment i have been facing from bajaj services.