Bajaj Finserv — incorrect charges and unlimited chaser calls

Address:

Pune, Maharashtra

I had purchased clothes from a retail outlet using my bajaj emi card stating its on 0% interest. Later prior to my first installment, i went to the main branch to update my new bank details as the previous bank details which were linked to my bajaj card were no more valid as the account had to be closed. The associate at the main branch asked to submit a cheque of the new bank details from where i would like to get my emi deducted. I did the same and he confirmed next emi will be decucted from my new account. My first emi got deducted from my new account, however the second emi was again deducted from my previous account which was closed. After this they have been calling daily multiple times asking us to submit the cheque again and have also charged us 450 rupees as emi bounce charges. They asked us to send emails which we did a number of times, the customer care looks fraud as they call u daily from different numbers and will not even update the conversation u had the previous day. Its a serious frustration for any customer to the core... There is no higher level manager with whom we can talk or raise our concern... Their ivr option is pathetic... Now when we visited the branch to raise this issue and actually close the account by paying all the outstanding amount, i was told you cannot pay this amount now as they accept payment only between 10th to 23rd of every month. The cashier guy also informed that your next emi will also get bounced as this is linked to my previous account. I mean what kind to pathetic customer service is this. The cashier guy also told that there must have been mistake by the person who accepted my check to change the bank account he had updated the new account details only for 1 emi and not for the profile account. How on earth would a customer know without the employer telling you this #... Please help me come out of this #.. I am ready to pay the outstanding amount however though it would be best to raise a concern as i think they are just fooling people by giving emi on 0% interest. Please help