[Resolved]  Bajaj Finserv — insurance claim reject with unnecessary reason

Address:	160055
Website:	in.cppgroup.com

My name is Faiz Khan and I live in Chandigarh. I was buying OPPO 7 mobile in April 2018. Its price was Rs. 21, 200/- from which I had deposited 4000 earlier. I have taken this mobile in the name of my wife.
Rs. 3534/- was made for 6 months installments and 424DPF72374110 is my Loan account Number and 5 installments of 2500 months have been insured. All my installments have been completed and NOC letters have received.
My phone had stopped being drenched in the rain. When I checked the phone in the Oppo Authorized Service Center, they told me that the phone has been damaged and will not be repaired; its mother-plate will have to be changed. On 7th August 2018, I talked to Bajaj help line and registered my claim and I was told that you have to send the documents and the photo of the damage phone. According to his instructions I sent all documents

No one has even told me that before sending the photo of the damaged phone before sending it or later. If the phone was repaired and then IMEI number is shown, then the phone turned on and took pictures of it and sent all documents to BFF. My repair Bill was made of Rs. 13677/- and all the necessary bill and photo send to him by courier and Bajaj Financier agent told me to wait for 28 days.

In October 2018, I was told that my claim has been canceled and when I asked for the reason, someone told me that the clime has been canceled due to the change IMEI code. Many time I called and every time his agent told me, he arrange call back from his senior and I have to wait 72 hrs. No one told me to send photograph again with phone box.

Now you tell me what my mistake is and why I was troubled. I request so many time that my claim be settled and if not, then register my Claim again and again I am send to you all the documents and pass the resignation claim as soon as possible.