Bajaj Finserv — Loan account 4010CD24476819

Address:

New Delhi, Delhi, 110025

I had purchased a window AC and financed through Bajajfinserv with 0% interest. The cost was 21000 INR but I do not know somehow they have added 3000 INR for insurance or extended warranty which I did not opt for. They have forcibly added 3000 INR to the loan account mentioned in the subject. Please remove these 3000 INR from the loan account.

Also I have already given my details of bank account (cancelled cheque) for auto-debit but they have put overdue charges even though my account had enough balance. I have then paid few EMI's through online banking but these overdue charges are fictituous and not to be borne by me as a customer as I had already given my bank details but the EMI was not debited because of some fault at bajajfinserv. I have 3 EMi's left to pay which is 6000 INR. SO please waive off the overdue charges as it is not my fault as I have already given you the bank details (cancelled cheque).

I have written to [protected]@bajajfinserv but the reply is just like an executive whoo does not listen and talks what he is trained for. I request some higher authority to look into this and waive off the overdue charges which have been levied for no fault of mine. I am ready to pay the balance EMI's.

Thanks,
Shiraz