Bajaj Finserv — loan cleared but still emi get deducted in spite of several emails and calls

Mg2018

from Melur, Tamil Nadu

Website:

bajajfinserv.in

Dear sir,

Pleased to inform that the following loans were foreclosed on 15th and 16th of december 2018.

Loan # 4030vs[protected] rs 850 monthly emi
Loan # 4030vs[protected] rs 1167 monthly emi
Loan # 403rep[protected] rs 2832 monthly emi
Loan # 403rep[protected] rs 2656 monthly emi
Loan # 403rep[protected] rs 2190 monthly emi

Unfortunately, the last 2 loans were not yet closed (Due to system error i believe) and the emi payment get debited as usual today 2nd jan 2019, this in-spite of me making the foreclosure well in advance and sending email and through voice calls to ensure those emi's not to get debited, but in vain. Even i received a call on 31st dec 2018 and the executive had confirmed those loans were closed and the emi's assosiated with that wont get effected.
This is a kind of dupe since in my emails i made it very clear about 2 options..
—
On sat, dec 29, 2018 at 6:37 pm murali g nair wrote:
Dear sir,

With reference sr07925954, kindly be informed that i am yet to get any feedback except saying its under process. As indicated over phone i again reiterate i requested 2 options..

Loan # 403rep[protected] rs 2656 monthly emi - foreclosed on 16 dec 2018
Loan # 403rep[protected] rs 2190 monthly emi - foreclosed on 16 dec 2018

Option 1 : kindly to ensure emi dated 2nd jan 2018, of the above loans should not be effected and the loans needs to be closed with providing noc
Option 2 : expect a kind of compensation along with refund, since for no fault of mine but the error by the system, if emi getting effected again on
2 jan 2018.

Thanks and regards,
Muralidharan
—

My concern and grievance is, why should i be burdened again with the emi's when the loans got cleared by foreclosure, instead i, as a customer should be provided with other alternate source rather than making to pay again the emi's, this mounts to lapse of service and ultimately been done with grave injustice and this happened in spite of my requests,

What's the use of foreclosing the loans well in advance during the time frame?
What's the use of sending emails and informing them through tele-calls?

Is that not a case of lapse in service.in such case, i expect a kind of compensation since for no fault of mine but the error by the system and i was made the scapegoat.

Kindly find attached the payment summary report for your perusal and necessary action further.

Please look into this and do the necessary asap since the next emi dates are nearing and need a solution before that.

Thanking you,
Muralidharan
[protected] / [protected]

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Bajaj Finserv customer support has been notified about the posted complaint.

Jan 25, 2019

Updated by Mg2018 Sir,

Further to the above complaint i wish to update it with the information that the Deducted EMI;s (Rs 2656 & Rs 2190 - 403REP88670272, 403REP[protected] were refunded but still expect a compensation of Rs 5000 for the mental agony and subsequent issues faced by me. This compensation request is being given since to my opine i feel there should not be a double standard as regards to the rules and regulations, especially with payment related matter. Its a well known fact that fine will be levied to customers who are not complying with monthly EMI / ECS payment and the same yardstick needs to be applied vice-versa so that the company takes the responsibility for making the error due to which the customer is burdened with additional EMI payment for no fault, though the REFUND was effected at a later date.
As such i being an affected customer, requesting the compensation and expects justice. I would be forced to approach ombudsman / consumer court if failing to provide me with the justice.
Kindly understand my concern and do the needful.

Regards,
Muralidharan

Jan 30, 2019

Updated by Mg2018 What is the Status of my complaint ?