Bajaj Finserv — miscommunication regarding flexi fee

Address:

500074

Hi all, i took a salaried personal flexi loan of 6.5 lac and was charged with below details:
1. Upfront charges:rs. 3, 870
2. Stamp duty - irr - ded - rs. 200
3. Flexi fee:rs. 4, 999
However, there is no mention of term flexi fee in bajaj's portal for "fees&charges" in https://www.bajajfinserv.in/all-fees-and-charges?_ga=2.[protected].[protected].[...⇄
Executive said there will be only processing fee of 0.5% for the loan amount of 6.5 lakh.in the final agreement to which when i okayed i have seen flexi fee of 4999 and when asked about the same the executive cleverly called and said it will be removed, but was not done. This is a clear miscommunication from the executive end. I have respect for bajaj as i have been their customer since 6 years. Executives for the sake of meeting their targets are intercommunicating regarding charges and fees.
I request the team to look into this and refund my flexi fee of 4999 inr.