Bajaj Finserv — no updates on home loans sanction documents

Worst service. Irresponsible loan manager bangalore. No customer care number service. No updates from customer care emails. This is my worst experience and regret for choosing bajaj.
I have been following up for past three weeks with loan manger on sanction documents and balance amount till now no updates.
Customer care created request sr19283858 and are keeping quiet.
I'm getting messages to keep fund for emi to be paid on 2/9.
I will not pay emi without the money and sanction letters reaches me.
. I will not refer anyone to bajaj and go ahead and complaint consumer board if i do not get an update today. I need a response and representative to call me.