Bajaj Finserv — Non disposal of my ecl

Address:

Chennai, Tamil Nadu, 600015

I visited the branches in chennai both mount road and adyar for more than thrice but they are saying no such offers in my emi card but your customer care is saying you visit the branch with 4 cheque leaves and 1 id proof and your amount will be credited in your a/c in 48 hours why are they saying like that what to do now, i want to know that its eligible or not so kindly do the needful..thank you regards kamesh s