Bajaj Finserv — online order at hp, online store, no, cost emi order cancelled loan status still shows active

Respected sir,

My emi card ending number 8288 ordered laptop online at hp online store order number[protected] on 21st september 2017, hp online store promised me to deliver laptop on 25th september 2017, which they didn't, so i called hp customer care on 26 th september 2017 and cancelled order cancellation order number cas/27469 n6l8j4, next day on 27th september 2017, hp team member mr. Kunal chaudhary called me on my mobile number and took confirmation on cancellation, still he dispatched cancelled ordered laptop to me, forcing me to take delivery, i said i have already cancelled on 26th september 2017, why you generated invoice and dispatched laptop?? I refused to take delivery of laptop and i didn't take and asked logistics guy to return back.

Today is 11th october 2017, 3 weeks passed still loan status shows active, please cancell my loan, i have mailed you guys three times, every time you come with robotic reply ", your request will be process in 4-5 days"
Thanking you,
Yours sincerely
Hemang dave,