[Resolved]  Bajaj Finserv — order cancellation

Address:

641602

I have ordered mobile phone in bajaj finserv emi store on 16/05/2019.The mobile phone price is 12499 with prpcessing fees extra 300 and I have choosen 6 month due plan of 2084 per month.But in delivery time the dealer told me that actual price is 13500 and processing fees of 760.So I told him to cancel the order.But he told sir, cancellation is from your side only, So please cancel.but in bajaj emi store app there is no cancel option available. Only order tracking option available.so I called bajaj finserv customer care, they told me that you have to send acknowledgement of cancellation receipt from dealer.so I visited dealer and asked for acknowledgement.but they told that type process and acknowledgement not available with us.Now Im facing issues with order cancellation.Also there is very poor response from customer care and even they didn't know how to give respect with customer and how to speak.finally Im asking to please cancel my order in bajaj finserv emi store.