Bajaj Finserv — original documents missed

Hi bajaj team,

I want escalate the conflict between me and bajaj finserv

I have closed my home loan account 404shl37115991 — kollu sreenivasa babu
I went to the branch to collect the documents on 17th july 2019 but they did not provide original documents as per list of documents.

They have missed the original approved construction plan document
This is mandatory document which is being asked by my current bank

Not sure why you guys are not maintaining the customer's original documents in a safe manner.

This is not fair to baja finserv.

If you are not able to maintain original documents safely, you would have not taken that during the home loan.

This is your responsibility to give all the mandatory original documents to the customer after the home loan closed.

As i have mentioned earlier, the original approved construction plan document is missed.

Make sure i should get this document.

Call me if you have any questions [protected] which is registered mobile number in bajaj finserv.

Thanks
Sreenivas