[Resolved] Bajaj Finserv — personal loan foreclosure complaint

medida.hemadri

Address:	560036
Website:	customer-login.bajajfinserv.in/_LAYOUTS/15/B2C_2013_LoginPage/B2C_CustomLogin.aspx?utm_source=Websit

Hello,

This is m hemadri, i took salaried personal loan from bajaj finserv based in nil foreclosure charges agreement, later on they changed the rule to impose foreclosure charges. I decided to close the loan and i generated foreclosure letter from bajaj finserv expedia application, the generated letter showed nil fore closure charges, so i paid the money what ever bajajfinserv displayed in the application. My salaried personal loan number is 404spl22065643. After two days they sent an email mentioning you paid short payment of money, (As of today is inr 365529.45 and bajaj finserv have received a foreclosure amount of inr 348, 898.11 from you, which is a short payment of inr 16631.34). How can they change the rules frequently, i didn't pay short payment. These are foreclosure charges. They are sending repeated emails, you paid short payment.in the foreclosure letter no where they mentioned about short payment term.

They are asking me to pay rs.16631.34 to
Close my loan, other wise they will not close it. Please help me to resolve this issue.

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Aug 20, 2017

Complaint marked as Resolved

Bajaj Finserv customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2017

Bajaj Finserv Customer Care's response Hi, we have noted your details and will get back to you within 24 working hrs

Verified Support

Jul 19, 2017

Bajaj Finserv Customer Care's response Hi, Greetings from Bajaj Finserv! Basis the prevailing market conditions and internal policies of the company, foreclosure charges are levied to the customers and as per the above terms and conditions including the prepayment/foreclosure charges we are unable to waive off the charges. For any other queries, please do write us on [protected]@bajajfinserv.in.

Jul 19, 2017

Updated by medida.hemadri I am not satfied with your comments, If you have decided to charge foreclosure then how come expedia app generated foreclosure letter showed 0% fore closure charges. Please clarify this point. This is against rules. You will pay the fore closure based on foreclosure letter, if letter has foreclosure charges then you can argu this point. And more over the paid money is not reflecting in Bajaj Expedia app. This is utter ####### app you have . You are loosing customer confidence by doing this kind of thinks.