Bajaj Finserv — Personal loan foreclosure and prepayment charges

Address:

Pune, Maharashtra, 411007

Hello,

I have obtained a loan from bajaj finserv for amount of 400349/- for 4 years, at the time of loan sanction they promised i will get pre payment and foreclosure of loan after 1st emi without any charge. There would be no limit for number of payment in year in terms of amount just one condition was there whenever pre payment would be made minimum amount should be equal to 3 emi. And all facilities would be provided online.

After paying regular 3 emi"s from 1st june they sent a mail and informed that now terms have been changed as per new terms if i will pre pay more than 25% of principal then i have to pay 4.6% as a prepayment charge which was not there at the time of loan sanction. And for all transaction i have to visit branch.

Now they are saying market condition have been changed so they have changed the rule, i just want know can they change the terms for a loan which is on fixed interest rate??

And now i am not getting any online facility which was promised i paid more processing fees more interest arte just because pre payment and foreclosure was free and everything was online, now they have changed everything. What should i do??