[Resolved]  Bajaj Finserv — personal loan overdue charges

Address:

Hyderabad, Andhra Pradesh, 500084

I have taken personal loan from bajaj 3 months back.

I have submitted the mandate form to auto deduct emi from my savings account. But as of now from last 3 months that did not happen, and they are forcing me to pay emi manually with over due charges.
Why i have to make the payment manually every month?
Why do i need to pay overdue charges every month?
When i send a email to the concerned person who processed my loan, there is no proper response, simply saying send mail to [protected]@bajajfinserv.in. When i send a email to customer support also there is no response. They are threatening me that my cibil score will effect if i dont pay emi manually with whatever the overdue charges they are charging. I never seen such kind of idiotic service from any other financial firms or banks.