[Resolved] Bajaj Finserv — Pre closure charges levied on Personal loan which is not in my Welcome mail

madhu_gmsr gmsr

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500049
Website:	www.bajajfinserv.in/finance

I have taken Personal Loan in Bajaj Fineserv. My welcome mail clearly mentioned there are no pre closer charges. Now I am trying to close my PL and they are charging 4.6%.

Even though I talked with customer care there is no proper answer. They have changed the policy on 01st June 2016 according to them. However, When I signed the agreement there are no pre closer charges.
How can some company increase the interest rate or apply precloser charges which is not there in the agreement.

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Aug 5, 2017

Complaint marked as Resolved

Bajaj Finserv customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2017

Bajaj Finserv Customer Care's response Hi, Greetings from Bajaj Finserv!Basis the prevailing market conditions and internal policies of the company, foreclosure charges are levied to the customers and as per the above terms and conditions including the prepayment/foreclosure charges we are unable to waive off the charges. For any other queries, please do write us on [protected]@bajajfinserv.in.