[Resolved]  Bajaj Finserv — problems in loan cancellation

Address:	Surat, Gujarat, 395009
Website:	www.bajajfinserv.in

Hello support,

I visited the bajaj finserv office, surat on 28th august and contacted mr. Dishin patel to cancel the loan and he responded saying that the loan was cancelled after which i sent several reminders to him on phone for forwarding the cancellation mail to me but i didn't receive any such mail from him. On 22nd september 2017, my account was debited with inr 10, 000 even though i requested for cancellation of the loan a month ago.

I request the support to look into the matter and kindly process the cancellation of my loan and refund the debited amount.

I visited the bajaj finserv office, on 23rd september (Saturday) at around 12:00 pm, so mr. Akshay mithaiwala attended us saying that mr. Dishin isn't available for an hour because of a meeting, but he should have been available for customers during office hours. I waited for him for an hour after which he stopped responding to calls of mr. Akshay. I contacted customer support representative at the office, and he informed us that he hasn't received my cancellation request from mr. Dishin patel and so he couldn't process my cancellation request.

Below are the details of my account. Kindly, address the grievance.

1. Customer id : 47941543
2. Lan : 428sce41920088
3. Pan id : adhpd1136e
4. Office address : lg-2, sanghavi tower, nr gujarat gas circle, opp – surat bajaj showroom, adajan,, surat, gujarat 395009