Bajaj Finserv — Ref: misused my emi card and purchased a mobile worth 51500/- dated:21/11/2015

Address:

Kolkata, West Bengal, 700001

As said in the ref: Its been more than 14 days now, I had lodged a Complaint with Bajaj Finserv, but still it is not resolved. I have called the customer care several time but still the issue is not resolved. Case- Some fraud person has misused my card and purchased a Mobile worth 51500/- from one of the electronic shops (Spice Retail Limited, shop No.433/1, G.T.Road North, Mandirtala, Howrah Mobile No.[protected]) (Dealer code 40716) I was surprised to see the Bajaj Finserv- Loan a/c 410DPF17253351 has been generated and the EMI Due Date is showing[protected]Loan Account 410DPF17253351 Loan Amount 51, 500.00 EMI Amount 5, 150.00 Tenor(In Months 10 EMI Due Date start from[protected].) This is the WORST experience I have ever had in my life. This is mental harassment. I have wasted lot of time in talking with Bajaj Finserv executives. I had reported this issue immediately to Bajaj Finserve Saltlake Kolkata office for the Verification (against this purchase) on 27-Nov-2015. and the customer care assured me that don't worry the Loan account will NOT be generated because there is no verification call and no OTP or Product delivery message to my registered mobile from Bajaj Finserve, (This indicates some involvement of bajaj employee) They assured me that the matter will be resolved in 2 or 3 days i.e within 30th Nov'2015. I was assured that the issue will be resolved but when I recheck my Bajaj Finserv login portal on 01_Dec_2015, I was surprised to see the Loan a/c 410DPF17253351 has been generated and the EMI Due Date is showing[protected]. I have received call & message from Bank that cheque is appear for clearance but due to no balance in a/c, it was bounced and I have to deposit Rs. 5150/= ( Five Thousand One Hundred Fifty) immediately for EMI where as I have not purchased or booked the above said Mobile. I am not feeling well and going to depression as a result my job is very much effected due above reason.