Bajaj Finserv — refund of loan

Sir,
I am emi card holder bajaj finserv my card no is [protected]. I have booked my washing machine front loan koreo branch from big bazar deoghar on 29th august 2018 of rs 17490/- which i have paid using bajaj emi card with the option of 5 emi each of rs 3498. The proposed delivery of the peoduct was on 10th of sept 2018 but it was not delivered upto 15th so i have gone to big bazar and asked the delivery status. On inquiring they have said that your product in on the way and it may take some times but it was not delivered upto 20th so finally i have planned to cancel the product and asked big bazar to cancel the order on 21st and t have cancelled that order on same date and given me the cancellation letter. On 21st itself i have sent the mail alongwith the cancellation letter to bajaj finserv team for the refund the loan amount in my card. Their customer care representative informaled that we have received your complaint and it will be resolved within 48 working hours. After passing 48 hours i have called again this time they have said that your request is under process so you will have to wait few more days and further they have said that it takes time and till today they are saying that it will take few more days to resolve the iaaue but not ginlving any final date. I also want to convey you that i have paid 2 emi of that loan each of rs 3498/- in the month of oct and nov 2018.

Sir you are requested to kindly look into the matter on priority and make the arrangements to refund my loan so i will no have to pay further emi and also refund my 2 emi which i have already paid.