Bajaj Finserv — Request to cancel loan due to hidden charges not notified prior

Address:

Bangalore

I requested branch officials to cancel loan as the charges were not notified and excess fees were being charged. Despite repeated phone calls, manager confirmed that loan has been disbursed even though it did not happen and intentionally did not pick calls nor respond until loan is disbursed. (Though amount is not credited) now am forced and liable to pay their charges. Where is RBI monitoring these institutions?