Bajaj Finserv — unprofessional behaviour

Address:

Flat no 204, Gerbera Building, Shiv Elite Township, Shankarpur, Khapri, Nagpur, Maharashtra, 441108

Dear,
My name is s. S, being a customer of bajaj finserv for so many years had financed and paid the emi properly, i would like to request you, please resolve the problem i had faced because of your recovery executive mr. So and so nagpur maharashtra mob no - — .

As a screenshot attached i did the payment on 16 sept 2019 online of 1000 inr for emi is 867. There is no sense here to visit my home on 17 sept 2019 because of already the payment that has been made 1 day earlier.

My old parents with my pregnant sister lived to my address and i shifted to a new address six months before. Its a harassment to my old parents and my pregnant sister.

I don't take it easy and cozy the act of executive, he should be aware of the payment that has been made by the customer online. Make some sense here to recruit some illiterate kind of executive making only noise not to understand the situation of the customer at home, keep asking only for payment that has been made already, he should get an update from the concerned office. Or do not offer the customer to pay online the bounced emi or advanced emi on your website if payment made by the customer than the executive should be aware of the payment whether it is bounced emi or advanced.

My question is here is that why he visited my address if i already did payment online 1 day before?
Why he is not aware of the status of payment being made 1 day before?

I accept the payment been delayed and bounced from my side but i did payment online too.

All my past relationship with your company is attached (Screenshot) here is this mail.
Attached the statement of payment dated 16 sept 2019.

I need the resolution on this situation, need action on that executive asap.
And need answers for my questions.

I hope you will resolve my query and your action against the situation i mentioned here will satisfy me being a customer i expect that to be done asap.
Also, i want to get an update on my account with my new address to in future it won't happen again because of any executive.

I will pay for my outstanding on time.