Bajaj Finserv — Unprofessional behaviour of executive on emi card unblocked and again blocked without reason status call

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Bajajfinserv.in

Hi

I feel terribly frustrated by the behavior of the 2 executives of the bajaj finserv.
The first executive took my details to verify and hung me up and disconnected the call. Upon calling again, the executive hold me for so long and then simply went to mute mode after listening to my complaint about the emi card status and again i was left unanswered.
I mean what kind of a support you guys are providing over call with the help of these immature executives who dont have the sentiments to understand the criticality of the call.

Apart from these horrible experience of the so called customer service desk of bajaj finserv, i am mentioning this directly to the policy makers of the bajaj. My emi card got unblocked in may and i received the message that kindly visit any durable goods showroom and continue shopping.
Yesterday i went to buy a led and after finalizing it i went to the bajaj counter for the payment where i got to know about the status of my card that it is being again blocked due to change in policy of bajaj finserv.
Just a simple question : don't you have the courtesy to inform the user about the status of its card. You guys can send the unblock message but when you block it, you dont feel its important for the customer to know.

These experiences have led to wastage of numerous resources like time which i could have utilized in a more effective way by shopping online with credit card instead of your so called bajaj emi card.

Also there were some dues pending of late payment which i am totally unaware of and has no reminder from your end (Bajaj finserv) and kindly provide your executives some ethical and social lessons.

Thanks
Deeply unsatisfied customer (Pranshu vats)
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