Bajaj Finserv — Without any notice they have blocked my loan account permanently

In 2020 Covid-19 was on peak all the banks were emerging my bank name was Vijaya Bank and Bank of Baroda was taking over . PEOPLE were not able to move out of the house because of covid-19 to which I was not able to deposit the money in my bank for auto debit but all my payment was on time through Paytm I have called them many times write them on Facebook through customer care they are not able to help me out it is really sad in tough time companies like this make liFE more difficult when the amount you getting back on time then what was the use of blocking my account they are not resolving my problem I am sick and tired please help me up.