[Resolved]  Bajaj Finserv — Zero pre closure charges promised but terms of agreement changed without notice

I took a loan from bajaj finserv which promised zero part payment and foreclosure charges. When i am about to foreclose the loan now, i am being told that the terms and conditions have been changed by bajaj and now i would have to pay 4.6% foreclosure charges. They are citing a clause which we sign that bajaj reserves the rights to change this at any point of the tenure. Understood!!! But this is cheating and not sure why government is not doing anything against it. When they sell their loan they offer whole lot of perks and retract when it comes to closing the loan. Zero charges was a usp for bajaj which prompted me to go for it even when other banks were offering lower rates. I would strongly advise not to go for bajaj loans. I have given then 1 start but they don't even deserve a rating.
Was this information helpful?
No (0)
Yes (0)
Jul 25, 2017
Complaint marked as Resolved 
Bajaj Finserv customer support has been notified about the posted complaint.
Verified Support
Jun 14, 2017
Bajaj Finserv Customer Care's response
Hi, Greetings from Bajaj Finserv!we regret the inconvenience caused! Basis the prevailing market conditions and internal policies of the company, foreclosure charges are levied to the customers and as per the above terms and conditions including the prepayment/foreclosure charges we are unable to waive off the charges. For any other queries, please do write us on [protected]@bajajfinserv.in.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Bajaj Finserv
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    31%
    Complaints
    6836
    Pending
    0
    Resolved
    2026
    Bajaj Finserv Address
    4th Floor, 271 Business Park, Model Industrial Estate, Goregaon East, Mumbai, Maharashtra, India - 400063
    View all Bajaj Finserv contact information