[Resolved]  Bajajfinserv — Loan disbursement

Address:

Hyderabad, Andhra Pradesh

With great distress I am bring my issue to your notice.

The loan was sanctioned on Monday 8th May 2017 for which I gave my consent as well. The loan amount was promised to be disbursed within 2 to 3 days however, it's 10 days now and I have not received the amount.

I called up several people including customer service, Kapil (Area Manager) and importantly Paayal Brahmin (One who is incharge of my loan). With a saddened heart I must say that the kind of responses received was alarming.

On contacting a person named Atul reachable at [protected], I was informed that Paayal Brahmin is incharge of my loan and was provided with her number to contact her and this is where the entire problem starts.

I tried contacting Paayal Brahmin several times and she either was not answering or rejecting my calls. The second day I try contacting her and she puts my number in her blocked list due. How I know that? Well, when I tried calling her from my primary number, without any ring it says, "The person you're trying to reach is unable to take your call right now". However, when I tried calling from a different number, the phone rings. Therefore, it is obvious that she blocked my primary contact number which is registered with you people. I've seen people blocking numbers of people who harras you or people who do not mean anything to you in your personal life but blocking a customer's number? This could happen only at Bajajfinserv. You guys should be highly recognised for this kind of a uncouth behaviour.

After continuous try I decided to call her from a landline number when she immediately answered my call which was quite surprising. I told her my grevience and she only said that they have some other loans as well which has not been disbursed yet and that it will be done by today which I was not in agreement with as until yesterday it was already 10 days which was not the ideal time of disbursment that was told to me.

I tried contacting customer care then and spoke to two different people. I was provided with Kapil Dawlani' s contact number which no matter how many times I try calling on, is absolutely not reachable.

The grevience team called me a day ago and promised me a call back after checking the status which take only an hour's time (Told to me by the grevience team) however, I did not receive any call back.

My questions:
1. Is this how customers at Bajajfinserv treated?
2. Is this the kind of responses I should be getting from people incharge?
3. Have you people authorised your managers and others to block customers numbers when they receive a call?
4. Are you guys doing a favour by sanctioning loans? (I thought that I am supposed to pay a interest for the loan which is an income from the customer)