Bangalore Agrico — poor quality of bonsai sapling delivered after huge delays

Address: 560032

Website: bangaloreagrico.in

I had placed an order for a bonsai lemon tree on 11th may and the tree never arrived until 6th june in-spite of me sending repeated reminders on their whatsapp group.
Doubts started arising, when i asked him to send me a picture of the tree before the delivery but they just kept avoiding and making false promises till the end.
Finally a sapling arrived on 6th june with zero fruits on it and it does not look like a bonsai in any way (Pic attached on day of arrival). On chasing them again, they simply state that the supplier might have made a mistake/the plant itself has not being sent by them and start reciting false stories again.
They are not ready to refund the money and are now asking for shipping charges again if i need an exchange (For no fault of mine), which would again not guarantee the quality of the tree.
Based on my experience, i would strongly suggest not to order anything online from this company without checking what is being delivered to you before hand.