Bangalore Electricity Supply Company Limited [BESCOM] Complaints & Reviews

I paid my bescom bill using my hdfc account. Twice amount got deducted from my account. I want the second amount to be refunded back to my account.

Bescom number - [protected]
Hdfc account number - [protected]

Transaction details:

14 sep 2018 nhdf[protected]-billdkbescom[protected].00
14 sep 2018 nhdf[protected]-billdkbescom[protected].00

I had setup Autopay of my Electricity bill every month on my HDFC credit card [protected] but since it was not paid automatically last month in August 2018, I made payment through Paytm on August 18th but again automatically the amount of 1792Rs got debited from Credit card as well on August so that bill got paid twice and I was expecting the amount to be adjusted in this months bill but there was no adjustment done and I got bill for a full amount of 1960rs this month. Please someone have a look into it and refund my amount of adjust it in current month's bill.

Rr no sh40102, bill no[protected] shows amount to be paid rs 4311/ including arrears of rs 1978/. Why this arrears? Bill amount is being regularly paid through karnataka bank, 9th block jayanagar for a decade or more.

I have been paying electricity bill for ground floor and ist floor through ecs for over a decade. While bill amount for sh11193 do not mention about arrears, why on sh40102. Why the bank is not notified? Please...

The name on the bescom bill on account id: [protected] is 'stephen prasad & suparna prasad', but should only be 'stephen prasad'. Request correction as soon as possible.
I had also made another application on the bescom website and paid an amount of about inr 600, but this was closed without any action. Even the money was not refunded to me, but the correction was not done.
Request immediate action on this.

Hi, i got a bill of 1091 and last date for payment of bill was 26th august. On 25th august, lineman came and removed the fuse and went off, i was not informed. So, i immediately paid my bill and have contacted bescom since then.. It's been three days and no has restored electricity in my house. I registered three complaints to bescom, spoke to the a. E twice, messaged him, called again to bescom and told about the problem. It's third day now and no one has fixed the problem. They just don't care. Its very unfortunate. Three days and no power still.

I am sidharth. S. My electricity account id is [protected]. Today at 9.25 p. M, while making payment for electricity bill by net banking, an amount of rs. 433/- was charged by bescom but no confirmation message either by sms or mail was received. The transaction reference is nsbi[protected]igaefmooj7 dated 26th august 2018. The narration is to transfer
Inb bangalore electricity sup bill_bescl payments. Therefore, it is kindly requested to issue me refund of rs. 433/- immediately.

I have paid the power supply bill due for the july-august month as per the following details.
1. Account id: [protected], transaction id: mk[protected], amount paid rs.2238.00
2. Account id: [protected], transaction id:txhc[protected]Hdfccredit card), amount paid rs. 2238.00.

Please refund the second payment on account id: [protected], transaction id:txhc[protected]Hdfc credit card), amount paid rs. 2238.00 to my hdfc bank credit card.

There is always wrong reading done. Last month unit at the time of reading is 2973, but in the bill it says current reading as 2875 and the previous reading as 2725. But the previous reading was taken from the month of april. I got bill for may and june and i have paid it as well so the previous reading should be taken from the month of june but they have taken from april. Because of this next month when bill is generated my consumption will...

I am a new resident of this flat and got the bescom details changed to my name from the previous owners name recently.. My name in the bill is raghavendra manjunath mattur annappurna mattur whereas it should be raghavendra manjunath mattur annapurna mattur. The flat in prestige wellington park apts is jointly owned by both o[censored]s.
Acc details rr no. Msc3eh4337
Kindly make the correction in the next month bill

Thanks...

Hi,

We are residing in Akshya Nagar of Ramamurthy Nagar since past 5 years. We are experiencing terrible Power cut for short duration throughout the day.

There is no improvement since then, lot of household electrical equipment are getting repaired due to frequent on and off of power.

Urgent intervention of responsible team is required to address this long standing issue . The issue was brought to notice several times earlier also.

We residents are gathering to ask for the compensation on the equipment's got repaired due to this power fluctuations.

Nowadays there is frequent power cut in ramamurthy nagar sir mv nagar and it is for longer period like 3hrs 4 hrs. The worst part is if we call the electricity office they won't pick the ph.. Maximum time it will be like switch off and even if they receive they will tell it will come in 30 mins and disconnect the line but the power never comes.
Bangalore is known as hi-tech city.. Howcome the power supply is so poor in a city like bangalore? Everyone there cannot be a transformer issue or some fault.. Unless it is done intentionally.
Please take some action to solve this issue asap.

Regards,
Sayantani

Dear sir/madam,

Please note that we had already paid may month bill but still there is an amount outstanding.

Please resolve this issue to make the payment

Rr. No:[protected]

Account details:1eeh37977

Name & address: eta karnataka estates ltd,

#15& 16, benson town.

Request you to resolve this at the earliest so that we can make the payment to avoid any penallty

Hi, my electricity bescom account is [protected]. I have always paid my electricity bill before due date. This time i have gotten an arrear of 89 rupees. The bill due date was 23rd may, 2018 and i made a payment on 17th may, 2018 via ola money and have received confirmation from ola money as well.

I do not understand why an arrear has been added to my bill. Even if it is a small amount, i do not want to pay it as charity to bescom.

After looking at other similar complaints on arrears, i am sure this arrear keep showing up on my bill until paid.

Kindly help me.

I received a message stating that need to pay rs 9077!!! For month 13 apr - 13 may 2018.

Initial bill handed over as hard copy during reading was rs 617 which was paid on 26 may 2018.

Checked in bescom web page, with detailed bill mentioning 'manual audit short claim - rs 9012" - i couldn't understand the reason for this amount in the bill.

The disconnection due date is 11 jun 2018. Request you...

Dear sir,

We constructed a house near to garden city college, while constructing we took temporary connection... For that every month we are getting a bill, the bill which am seeing in online is different with the bill which am getting from my contractor i went personally to bescom once to confirm they said it is original bill... If you dont mine could you please send me a bill summary for my customer id : 4249713..., and we applied for permanent connection still it is not given we applied before 3 months recently they bought transformer and all other things... They fixed transformer in one place beside of that fixing place one house bought objection letter to do not fix the transformer here..., so may i know what is the bescom action regarding that... Already we are using temporary connection from many months...

Please send me in mail

Thanks
Prudhviraj. [protected]@gmail.com

Sir/madam,
We do not have an electricity supply to my home from 21/05/2018 night. The power went off during windy storm. Realised the no electricity current in my home only and got verified from local electrician and he said no power supply to home from eclectic pole.

So raised multiple complaints with bescom. No help till now. Seems i have to move my family to hotel today (May-23) as we do not have water for regular stuff.

Very unhappy with bescom

Sir there is minor correction is required in
My electric bills. My name should be
Sidharamappa but by mistake it has been mentioned as

1) siddha ramappa
Rr no - b1aeh 840
Customer id-[protected]

2) siddarsmappa g
Rr no-b1l23243
Customer id-[protected]
Please do the needful.

Email id - [protected]@gmail.com
For any clarification please contact me.

Regards
Sidharamappa

We have received electricity bill from our gate. Our meter is upstairs and we have a dog outside the house. The gate was locked also. There is no way the guy took the actual reading. And we received the bill for rs. 2000 which is not accurate, obviously. We are filing a complaint against the company because this has been happening for quite some time and we're not paying this over charged amount. Please have a look into this. Bill no.[protected]

There is frequent disconnection in roopena agrahara. Eveytime we call bescom they give reason of major fault and time it takes to resolve. But it never current comes witin time.
And they give a complint number which is never meant to resolved.. There are many night without power. Situation is horrible to stay. Still there is no solution from bescom. And connnecting to customer care is still more horrible to get line connected....

Hello bescom management,

I need to bring your kind notice regarding how helpline 1912 customer care associates receive customer and register customer complaint

Today i have called helpline number 1912 3times
1) 4 am
3) 4:05 am and
4) 4:10 am,

3 times call disconnected without taking my complaint and they will receive call and they will keep on hold, then they will disconnect without taking complaint

I need to inform bescom management regarding 4 points

1) associates will not speak properly, night time they always sleep and team leaders also waste, even they will full sleep condition while speaking to customers???

2) very bad team leader (Mr. Lokesh) working in helpline 1912 (He is very rude when i was in call today with him)

3) i don't know whether they will do quality check will be done from your end or not???

4) there is frequent power cuts in my area of k mallasandra, hoskote bangalore every day and whole night there is no power and
No one takes action and even responds to the customer care numbers very poor service and very bad response

5) very worst or bad service customer care and team leaders

Will bescom management will take action or not??? About these kind of service giving to customer?