Bangalore Electricity Supply Company Limited [BESCOM] — Bill Payment - Nov 2022

I paid my Nov month bill on 12th Dec but still the Payment status is showing as PENDING and even after 2 days, no update from the BESCOM end and even their Customer Complaint No is dummy one and there is no such way to get the correct status about the bill payment done and check whether the Payment was received at merchant end or not.
My money is still stuck and am not sure, how to contact BESCOM or raise complaint within BESCOM about payment issue.