Bangalore Electricity Supply Company Limited [BESCOM] — no intimation/notice about the disconnection of electricity for non payment of asd

Address:

Bangalore, Karnataka, 560068

Bescom's temporary meter reader from kudlu gate, bommanahalli, bangalore - 68 office had removed the fuse for 40+ flats in vandana earls court in the month of jan 20017 and on 01st feb 2018.

1. And at times he disconnected few flats which had no arrears or any disputes with bescom.

2. For any dues of non payment of asd (Advance security deposit), the bescom is not including it in the main bill nor printing it legitimately that the consumer can read it. So we tend to look at the main due and pay it on time which never showed any arrears.

3. For those who make the payment thru auto biller, bescom doesnt produce the asd bill and we miss to pay it as the online account shows the due as 0.

The bescom is either not improving their system of communicating the dues with clear messages (Sms or email or include the asd dues part of main bill under different head like service charges).

Also there is no due date mentioned in the monthly bill about asd non payment.

So under what policy, section & clause are they exercising their power to cut the supply?
Their staffs dont even show the list of flats to be disconnected while entering the premises and always argue with the security when they are asked to sign in the visitors register.

Bescom must also co-operate with the security policies of the apartment's and instruct their staffs to be professionals instead of misbehaving.

Hope the bescom officials will get this message and take some action.

Thank you