Bangalore Electricity Supply Company Limited [BESCOM]

Bangalore Electricity Supply Company Limited [BESCOM] — no resolution to excess billing complaint

mulgunds

from Mysore, Karnataka

Address:	Bangalore, Karnataka, 560103
Website:	www.bescom.co.in

Hello,

I had raised a complaint regrading excess billing for the month of Oct-2018.

Complaint details -
Docket no- DS17DUNP51
Dated 27-Nov-2018.

For October 2018, month there was a mistake while billing update in BESCOM system.

I received the printed with 1 amount and the BESCOM billing portal showed different readings.

Printed bill no[protected], Rs. 491
Online Bill no[protected], Rs. 1656

I raised the concerns through telephonic conversations, email and even visited their offices. no resolution.

During all these 3 months I interacted with multiple MRs, account dept staff, the JE and for unknown reasons nobody resolved this problem after listening to my apathy though everyone agreed it's a mistake in the system.

However after visiting the Bescom offices at HAL road and Marathahalli I got to know it was a mistake in the system during the transfer of accounts from HAL to Marathahalli division. And now neither of the offices is taking the onus for this mistake.

On top of all this I am not able to clear the bills for subsequent months as BESCOM doesn't accept part payment of the billing amount. And all the billing amount is added on as due amount for last 3 months (Nov, Dec, Jan).

Now I don't have power in my house since yesterday as the new MR doesn't know all this history and the due amount is above Rs 2000.

This is complete harassment by BESCOM staff even after having advanced setup for handling grievances. It clearly shows technology can't help unless people using it are irresponsible and negligent.

Please note, JE responsible for Kariyammana agrahara road, kadubisanhalli area was never available during my 3 visits to Marathahalli BESCOM office, and the other JE was not ready to address the matter and provide any suggestions.

I intentionally have not mentioned the names of the staff in public forum. I can share more information with respective authority if needed.

Thanks

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Bangalore Electricity Supply Company Limited [BESCOM] customer support has been notified about the posted complaint.

Jan 18, 2019

Updated by mulgunds There has been no action from BESCOM yet, they have disconnected power and demanding bill payment instead of resolving this dispute. The AE is also adamant on asking to meet the officials in person and does not matter if they are absent during work hours during my past 3 visits to their office.