Bangalore Electricity Supply Company Limited [BESCOM] — reconnection request not given submitting memo [been 1 week]

Address:

Bangalore Urban, Karnataka, 560105

I bought new apartment in jigani. My previous owner didn't pay electricity bill so i paid and register docket in bescom website. I got call from bescom support team immediately and they gave jigani ele number. I called him and he asked me to submit reconnection memo.

Last week saturday i went to bescom office, spent half day and got reconnection memo. I took it to engineering office for submission but they refused to accept saying you have to activate the account first but account was already activated by bescom. I know bescom gave reconnection memo after activating the account but i didn't say anything so i returned to home with reconnection memo and created another docket.

This time got call from customer support and they told me to submit the reconnection memo in engineering office again so i went to their office [tuesday], submitted the document with ele and came back. After noon i got call from customer care executives with another bescom officer in conference and he shouted saying why you are calling customer care, you didn't submit the reconnection memo, you can't finish everything sitting in home.. Etc. I told him, i already submitted the document with ele but he didn't listen. Finally customer support team disconnected the call and shared his number and closed the docket.

Today i called that number and asked for update. He disconnected the call saying "you discuss with madam" (Customer care executive).

My docket numbers :
Djn1efff20, djn1efrw98 [ both closed ]

My rr no : jmsrjpeh10566
Customer id: 4108662