Bangalore Electricity Supply Company Limited [BESCOM] — The person who sits on bescom toll free no 1912 just told me no update when i asked him up till till when electricity will be resolved a

Address:

Bangalore, Karnataka, 560075

We don't have electricity at our place from last one and half hour. I called bescom two times but still now problem not resolved. The man who recieved my call at bescom office noted my complaint but just told me no updates when i asked him uptil when problem will be resolved. Kindly look into the issue soon as i am not getting appropriate reply from bescom representatives. Name of my apartment is bilden's meadows. Dr. Ambedkar road. Area is new thippasandra post. Pincode is -560075.
This is the sms i recieved from bescom.

Dear consumer, thank you for contacting bescom. Your docket number is: a0s7bsjs48. Docket will be resolved within:[protected]:33:20. For details please visit www.bescom.org. to send details on theft/safety issues, use whatsapp no. [protected]