[Resolved]  Bangalore Metropolitan Transport Corporation [BMTC] — Conductor giving fake note

Address:560100

Hello,

I would like to bring to your notice the circulation of fake notes via BMTC bus conductors.

Today is not the first time. But I would like to mention this incident as now it is too much to take.

I boarded a 356CW bus from Roopen Agrahara to Electronic city via flyover to SBI stop today(21-Sep-2016, 11.30AM) Ticket no: KT 18 786874.
I gave 30 rupees for a ticket of 25 rupees. The conductor gave me a fake 5 rupee note, when I asked for a different one, he said “That passenger gave me, I am giving you”.
And he went away. Initially I thought he didn’t have any change with him. Later noticed a lot of passengers gave him 5 rupees change. But he didn’t bother to give me.

Before getting down I requested him to give a different note as no one would accept it if I gave. To which he started speaking loudly and again said “I didn’t get it on my own, the passenger gave I gave to another passenger.” And though he had change he forced me to keep the fake note. I gave it back to him as it is of no use to me and got down the bus. So I paid 30 rupees where I should have paid 25.

If a passenger hands a fake note, the conductor could ask for a different one. There is no need to circulate fake notes. Even previously a conductor gave a note with a completely crooked print on it. Even a kid could say it is fake. He said take it or leave it.

Does this mean each time we don’t have change we have to pay more?
I hope you look into this and take required action.

Regards,
Usha P R
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Oct 27, 2016
Complaint marked as Resolved 
Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
Verified Support
Sep 26, 2016
Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
BMTC regrets the inconvenience caused, taking note of your complaint necessary direction has been issued to concerned depot authority to take necessary action against the erring crew for his lapses.

This is your Docket no- BMTCC10173655, for your reference.

Regards,
BMTC
Complaint comments 

Comments

Conductors in BMTC are not accepting ID cards like PAN CARD, AADHAR CARD etc which bears proof of age for claiming senior citizen concession. Please update list of documents to all operating staff and publish the same in all bus stops.

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