Bangalore Metropolitan Transport Corporation [BMTC] — conductor not given change

Address:

No 22 5th main gadi muddanna road Shriram nagar kamakshipalya, 560079

Here below mentioned conductor not given a change.. When i asked they could not respond me and when i am contacting depot no 35 only conductor name and badge number information collected i spend extra money for traveling from home to depot.. When i called customer care they only take my compliant and says their internet's server not working they will followup still i could not find any solution...
1) conductor name: abhilasha
Badge no: cr12309
Date of issue ticket: 20/10/2019
Depot no : 35
Ticket no :ll90 199426
Balance of amout given for me : 83 rupees
2) conductor name : nagaraju s
Badge no: d/c 254
Date of issue ticket : 06/01/2020
Depot : 35
Ticket (Bus pas daily) no:moi 5678538
Balance of amout given for me : 30 rupees