[Resolved]  Bangalore Metropolitan Transport Corporation [BMTC] — Conductor refused to issue ticket and misbehaved

Address:

560103

Ticket Details:
Date: 25/2/2017
Time: 19.46
bus no: 500A depot 21
KA 01F4845
ticket no: 8679

Hi Sir, I travel by BMTC in Bangalore often since these have very good service all over the city. However, my experience today was quite bad. I got in at the stop after Marathalli bridge, sat on the ladies seat waiting for the conductor to get my ticket. Bus was moving forward to next stops. Till the time the conductor came, stood next to me, starting issuing tickets to other girls around. i was waiting for my turn. Last, when I asked him for my ticket, he spoke something in Kananda gestured no from his hand. By then ticket checking officer was at the gate asking everyone for tickets. I told him I dont have since conductor never issued one to me. Narrated the whole incident. He was just insisting on one sentence pay fine of 250 rupees. He didnt believe me. I was pleading and saying it was not my mistake. He just wanted me to pay fine. the conductor looked happy and was smiling all throughout. Just then a police man came from the other side of the bus. I narrated my incident to him. there were girls sitting next to me. they also narrated everything to him in Kannada. I am very thankful that he was there today. He asked the conductor to finally issue a ticket for me. conductor was smiling to him. once he went away, conductor yelled at me in Kannada. Just because i dont understand this language doesnt mean they have a right to misbehave with us. The Ticket checking officer was also very unaccomodating. I am very thankful to the those girls who supported me and the police officer. I could not say thank you to them. BMTC, please educate your employees to respect other citizens despite the culture they come from. As far as rules are concerned, it is a rule to pay fine if I dont have ticket in a bus but what if conductor fails to give me ticket before checking happens? Any rules there? We should be flexible in our rules and regulations as long as intention and value system of that particular rule is met. This rule is meant to teach lessons to those who cheat and not punish the innocent. Please teach these value systems to your employees too. In few cases, conductors are polite too. They are the role models for others. Pls encourage them. The conductor today was very harsh and rude, aggressive and he put me in trouble unnecessarily.Till today, I used to take pride in believing that I use BMTC who has won awards at national level for the best state in transport. Pls stick to the pride that we all indian citizens have in BMTC. Your transport system is a role model to the rest of the country. Let your conductors/drivers/checking officers have the such a value system too. Thank you!