Bangalore Metropolitan Transport Corporation [BMTC]

Bangalore Metropolitan Transport Corporation [BMTC] — driver did not open the door at stop

des7

from Mumbai, Maharashtra

Address:

560037

Driver was driving the bus so slow even a man can walk and pass by. People goes to office and had their timings but due to the driver everyone will be late to their work. Same thing happened with me i was late because of the driver and when i arrived at my stop the driver was busy chatting with conductor and did not open the door for me to get down. When i told him why are you not opening the door, he shouted at me and pulled his hand out to hit me from the driver's window. It is very shameful to being a government employee and having so much of duty for the passengers he was supposed to behave politely and not hit any passengers. I thought of complaining against him to the police but instead i am writing to you so that these kind of situations comes to your notice. Kindly look into the matter and take legal action against it. Bus no - ka57p3547.

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Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Sir,

BMTC Regrets the inconvenience caused pl provide the specific date/time of incident to identify the crew and to take action against the crew.

Regard's
BMTC

Jun 25, 2019

Updated by des7 Today(25/6/2019) and the bus was travelling from Banshankari to Hebbal and started from Udupi garden at 6.40

Verified Support

Jun 25, 2019

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Sir,

Your complaint has been registered and forwarded to concerned depot authority to take action against the crew and advice to behave politely with all passenger.

Regard's
BMTC

Jun 25, 2019

Updated by des7 Talking politely is fine but why he raised his hand to hit me.Who gave him writes to do that when its his fault. And I don't understand why the drivers ride the buses so slow when everyone on it has to reach their work places in time.And when someone ask about it they make the bus more slow and starts abusing passengers. Why such kind of abusiveness we will tolerate? According to the Indian constitution a customer has the right to ask the same as we are paying to reach our destinations in time.

Verified Support

Jun 26, 2019

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Respected Sir,

This is your Docket no. BMTCC10231612, for your reference.

Regards
BMTC

Jul 01, 2019

Updated by des7 How can I be sure that necessary action has been taken against the driver. Can you show me any proof?