Bangalore Metropolitan Transport Corporation [BMTC] — Lady conductor called her known people to beat passenger and stolen specs also

Address:

560021

Dear Sir/Madam Details: Concern The lady bus conductor abused and fought with passengers for more than an hour time. In the body of the letter detail explanation written. Passengers targeted by lady conductor Surekha, Vijayalakshmi (Age 67, Senior Citizen), and Arvind Date & Timings 15th December 2015, 8pm to 9pm Complaint Number BMTCC10138329 Bus No. Give in Complaint Number – BMTCC10138329 Bus Route No. 82E Bus Route Kempegowda Bus Stand To Yeshwanthpura via Gayatrinagar it went that day. Just because ID card number conductor used harsh words on us, and insulted in front of all. When we said that, we were not aware of that being visitors to Bangalore it is new to us. In reply to this again she started shouting at us in front of all, saying it is none of her business to educate the passengers on these lines. Whereas we were in very much confusion that if not the BMC staff whose responsibility it is to advice passengers on these. We believe that this also, like instructing passengers about the pass, part of conductors duty. If themselves they are not patient enough to advise us who else support us. If at all this job seems to be stressful for them, they should not shell out their stress on passengers, rather they should consult their senior officials or they should resign from the job. During this conversation conductor stopped bus at Gayathrinagar 6th cross and gathered few outsiders (those who were not travelling in bus), they were close to her. Them immediately entered in the bus and started beating Surekha, Vijayalakshi (senior Citizen) and Arvind. They even pulled the t-shirt of Arvind and stolen Spectacles. Arvind, having an eye site and problem cannot sustain without specs, and if at it continues without specs it may harm eyes. So our demand is to remove the conductor from service immediately and specs amount has to be paid by the conductor. In case, of no justice, we will take it to the police station and consumer court. It is not conductor’s personal matter to take it to this level and beat and steal belongings, BMTC will be held responsible in case of no strict action as per our request and if not compensation provided. We actually lodged a complaint by calling police on number 100, but upon request by BMTC Toll Free number, support executive we did not continue the case in police station. Because the support executive assured the proper action on conductor and compensation from the conductor. So again we are requesting you on these: 1. Action on Lady Conductor by removing her from services immediately and it should be intimated to us in written and with sacking copy. 2. Compensation, as they have take Specs. If not action and no compensation provided: 1. We take to Police and Consumer Court 2. We take it to RTO 3. Senior citizen Cell 4. Others Regards Surekha P V [protected]