[Resolved]  Bangalore Metropolitan Transport Corporation [BMTC] — unruly behaviour of ticket checker

I was traveling on majestic to kadugodi bus on 8th may 2019. I boarded the bus from domlur busstop. I was getting down at the big bazar busstop at whitefield near itpl. I had a personal emergency and i was in a hurry to get down from the bus and did not see that ticket checker was there. He neither announced him self saying that there is ticket checking going on. I as usual went to get down from the door and suddenly one fellow in uniform pushed me and asked for ticket. Since i did know who that person was i ignored him and kept moving as i was under lot of stress and wanted to attend to personal emergency at the earliest. Only at this point he said i am ticket checker that too very rudely and he kept pushing me. I also told him not be rude and push and i showed him my ticket. At this point another ticket checker who was also in the bus started assaulting me and did not let me out of the bus. He threatened that he would take me to kadugodi police station and file a fir. Both of the pushed me to back of the bus and kept on hitting me all over my body. Not just this they dragged me out of the bus at itpl bus stop and took me to a waiting car and kept on hitting me inside the car. As i am a strong willed person i did put resistance and dodged many of their assaults.
I want the these unruly goonda tcs to be brought to justice. I do not know who gave them the right to assault and threaten. Is this how bmtc employees deal with their customers?
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Jun 17, 2019
Complaint marked as Resolved 
Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
Verified Support
May 10, 2019
Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
Dear Sir,

Pl provide vehicle reg no or photo copy of the ticket and time of incident to identify the staff and to take action in this regard.

Regard's
BMTC
May 10, 2019
Updated by sandeep74
Please speak to Mrs Vijayalakshmi of ATS and her boss Mr Srinivas. They have all the details. I believe the names of the ticket checkers are Harish and Shekhar. You can confirm the same with Mr Srinivasan. He also has access to recordings of the proceedings. Everything has been recorded. If you want me to submit that then I will file an RRTI and obtain the same and give it to you.
May 13, 2019
Updated by sandeep74
Since I have not heard from you (BMTC) I have filed an RTI asking for the recording of the equipments carried by Harish and Shekhar. As soon as I get eveidence of assault from the footage I will submit it. It would have been nice if BMTC had done the same.
Verified Support
May 13, 2019
Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
Dear Sir,

You have informed that Mrs vijalakshmi and Mr srinivas sir collected the information against your complaint the said officials conformed your information and intimated that action in this regard is under progress.

Regard's
BMTC
BMTC
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