Bangalore One — Atrocious service at Bangalore One, NGV Shopping Complex, Koramangala

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Bangalore, Karnataka

My last two visits to Bangalore One, NGV Shopping Complex, Koramangala, Bangalore have been atrocious to say the least. The centre was accepting taxes from 8 am to 6 pm according to the persons at the counter in the centre. However, they used to be very rude and shout at customers and stopped giving tokens at 2 pm claiming that they had already given out 75 coupons. People who came afterwards and cajoled them or fought with them would get an occasional coupon. The system operated at the whims and fancy of the operators. Today I went to pay my Airtel bill. The persons at the counter were winding up for change of shift at 2 pm. They left and I was waiting till 2.30 pm and no one came to occupy their place. Out of a total of 6 counters, only 3 were operating and the operators kept moving away ever few minutes saying the printers were not working. The queue system at the counters was a total mess. Finally, I gave up and came away without paying the bill. I have a physical problem which makes it difficult to stand too long. There is a seating arrangement, but due to the lack of prompt or efficient service, everyone crowds at the counters. No one makes any effort to get any semblance of order in the queues. The operators are extremely rude. Why can't they have a proper token system and an electronic system which regulates flow of customers to individual counters?