Bangalore Police — Hotel booking - in delhi on 18/19 may - cheated by web hosting company

Website:

makingreservation.com.

I booked a hotel room in Delhi- Citi Continental through a website required for 18th night till 19th Morning, the booking date was of 3rd May 2017, upon reaching Delhi, the hotel informed that they have not received any money from making reservation website.
When I called the company who made the reservation, they said, it got cancelled, and they will initiate a refund. Even after 15 days no refund is being made. The called number is switched off.[protected]. His Name was Deepak.

Pls help me get the refund, also stop this company from booking rooms as they appear to be a cheating company fraudulently making money .

regards
Satish GS
[protected]

[protected]@gmail.com

Deepak Rawat
Hotel Commerce Solutions Pvt Ltd
Him & Kays House, 301, Phase II, Vasant Vihar
Dehradun, 248001
D: +[protected]

Email: [protected]@hotel-commerce.com
Web: www.hotel-commerce.com

Hotel Commerce is the leader in providing distribution, reservation, and digital marketing solutions to hotels in India. The best in business trust us, 70% of the top 30 hotel chains in India work with Hotel Commerce. Being a Global reseller of Sabre, we bring you the best in CRS, GDS and reservation solutions.
Websites I Mobile Sites I Booking Engine I Channel Manager I Competition Pricing I Central Reservation Systems I GDS I Corporate RFPs & Consortias I GDS Marketing I SEO I PPC Marketing I Analytics I eCommerce Consulting I Email Marketing I Social I TripConnect I Consulting..

From: Reservation Support [mailto:[protected]@makingreservation.com]
Sent: Thursday, May 18, 2017 10:38 AM
To: Deepak Rawat
Subject: Fwd: Booking Confirmation for the Hotel Hotel Citi Continental

[protected] Forwarded message[protected]
From: Reservation Support
Date: Tue, May 16, 2017 at 10:30 AM
Subject: Fwd: Booking Confirmation for the Hotel Hotel Citi Continental
To: [protected]@gmail.com

Dear Mr. Satish,
Regret for inconvenience caused, the booking picked online on wrong rates so we are going to refund you the total amount & will get credited on your card/account within 3 working days.
You can pay booking amount at hotel directly...

Thankyou
[protected] Forwarded message[protected]
From: Hotel Citi Continental
Date: Wed, May 3, 2017 at 9:35 PM
Subject: Booking Confirmation for the Hotel Hotel Citi Continental
To: [protected]@gmail.com
Cc: [protected]@makingreservation.com
Hotel Citi Continental
12A/13, Saraswati Marg, West Extension Area, Karol Bagh, New Delhi Pay Now Booking
What is a Pay Now Booking? Confirmation No
66334SB000001

General Details
Booking Type: GUARANTEED Status: Confirmed Booked on: 5/3/2017 9:33:57 PM
Check-in: Thu, May 18, 2017 Check-out: Fri, May 19, 2017 IP used for Booking: 106.51.26.100

Guest Details
Name: Satish G S Email: [protected]@gmail.com
Mobile: [protected]
Guests: (Adults:1, Children:0)(N/A) Remarks:

Tariff Details
From To Room Type Rate Plan Rooms Nights Room Charge Taxes & Fee Travel Extras Charge Total
18May2017 19May2017 Super Deluxe Best Available Rate 1 1 INR 1600 INR 134 INR 0
Totals Amount INR 1734

Room Description: The rooms are spacious and feature modern furnishings. With a warm ambience, the rooms create a soothing effect on body and mind. Air conditioning, flat screen television, internet access and writing desk are the in-room amenities ensured to the guests.
Rate Description: Best Available Rate
Travel Extras Details:
N/A

Payment Details
Total Amount: INR 1734 Pre-paid: INR 1734 To Pay at Hotel: INR 0
Note: This booking and its related online payments are powered by Hotel Commerce, using its domain
www.makingreservation.com, 3500+ hotels including 75% of the top 35 Indian hotel chains work with Hotel Commerce in India. The payment for this booking would feature on your card/bank statement as Hotel Booking - makingreservation.com. Our privacy policy & terms & conditions.

Cancellation Details: You can cancel this booking online using the "Manage Booking" Link or call +91-[protected]
Cancellation Policy: Before 48 Hrs 25 Percent Will Be Charged As Penalty. Cancel Booking

Error! Filename not specified. This booking is covered under Hotel Citi Continental's LOW PRICE WARRANTY. Click here to find out more about this Warranty & How to use it File Low Price Warranty Claim

Other Helpful Information:
Hotel Contact Number: +91-[protected]
Hotel Email ID: [protected]@gmail.com

Reservation Helpdesk: +91-[protected]
Checkin Time: 12:00 NOON
Check-out Time: 12:00 NOON
Manage Booking: https://goo.gl/KNQHx1

Photo ID would be required at check-in

For refundable rates, in the event of a cancellation, the amount in accordance with the cancellation policy specified by the hotel, will be refunded after deducting the payment gateway charges of 2.5%.
For any clarifications or assistance please write to [protected]@hotel-commerce.com

https://hotelcitycontinental.makingreservation.com/hotel-citi-continental/offici...⇄