Bangalore Water Supply & Sewerage Board [Bwssb] — No proper water supply in 9th Cross Kanakanagar RT Nagar Post bangalore

We at 9th Cross Kanakanagar RT Nagar Post Bangalore 560332 have not been receiving water regularly from last 3 years. Residents in 10th cross and 11th cross are not facing such issues. The problem is with the water pressure and we usually get only 100 lts every alternate days. We have raised official complaint with the RTNagar BWSSB office and they have not yet resolved the issue.
Last 20 days they have not bothered to provide water to our road.

Not sure to whom we need to escalate.

Attaching the official complaint raised in 2020.