Bangalore Water Supply & Sewerage Board [BWSSB] Customer Care
Bangalore Water Supply and Sewerage Board
Customer satisfaction rating: 1%
Submit a Complaint
1386
COMPLAINTS

Bangalore Water Supply & Sewerage Board [BWSSB] Customer Care

Bangalore Water Supply and Sewerage Board

Website:
Address
Cauvery Bhavan
Bangalore
Bangalore District
Karnataka
India - 560009

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1554
down
725

Customer satisfaction rating
1%
Complaints
1386
Pending
0
Resolved
19
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Bangalore Water Supply & Sewerage Board [BWSSB] related photos (169)

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Bangalore Water Supply & Sewerage Board [BWSSB] Complaints & Reviews

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Bangalore Water Supply & Sewerage Board [Bwssb] — wrong bill

 Tarun Pokhriyal on Aug 24, 2019
Hi team,

Last bill which I got has the arrears added for last month, which I already paid using paytm and paytm shared the details:

1. Operator Reference Number: WF6LXBS2Q5BDFNFS2M9OX5C7J8J6ED0C0NO
2. Consumer number: S-581015
3. Date & Time of order:[protected]

I am trying to contact the team on phone but lines always shows busy.

I don't know how you are handling all these things without customer support services

Kindly help with this issue get resolve

Please check the issue...
Complaint comments  Read comments Complaint category Unauthorized charges

Bangalore Water Supply & Sewerage Board [Bwssb] — incorrect arrears on bill

 Satish KumarT on Aug 24, 2019
Paymentmade on Bangalore one agent paid less amount of 50₹ by typing mistake, my arrears should be 50₹ but I got the entire last month bill as arrears.

Arrears started from June 2019 bill where the amount paid was 244 instead of 294 by typing mistake by Bangalore one agent leaving arrears of 50₹

July 2019 I got the bill of 294 with arrears and made the payment with the arrears after the due date, payment is showing as paid on online

Aug 2019 bill I got arrears as 294 added even after the payment was made, when enquired at office they say it will...
Complaint comments  Read comments Complaint category Municipal Corporation

Bangalore Water Supply & Sewerage Board [Bwssb] — bill amount discrepancy

 Shabreen Naaz on Aug 23, 2019
Hi Team,

I have paid bill amount 285 for last month twice because online bill payment failed. I have checked with bank but they have asked me to check with BWSSB because amount has been debited already.

Consumer no E-351445

first time paid through icici bank and second time through paytm
paytm order id [protected].

Please refer screenshot for reference...
Complaint comments  Read comments Complaint category Government Organizations

Bangalore Water Supply & Sewerage Board [Bwssb] — bwssb - payment issue

 ssvnivas on Aug 21, 2019
Hi team,

We have already paid amount rs.5995 dated:[protected], trasnaction id:e[protected], it showing amount paid status but current month bill showing arrears amount for last month. Yesterday i went office for current month payment purpose they told will pay total amount rs. 9890 (Include last month arrears).

Please find attached document for your reference.

Thanks & regards
Mohiddin...
Complaint comments  Read comments Complaint category Washing Machines

Bangalore Water Supply & Sewerage Board [Bwssb] — complaint regarding less supply of cauvery water supply and no borewell water

 Jothipandian on Aug 21, 2019
Dear sir/madam,

We are residing in ashrama road, yelachenahalli.

For the past 6 months we are not getting single drop of borewell water and less supply of kaveri water so we are struggling in our daily life. We have already given complaint to customer care and also they gave specific person contact number we have informed them also but still now no steps taken.

So please take necessary action as soon as possible....
Complaint comments  Read comments Complaint category Municipal Corporation

Bangalore Water Supply & Sewerage Board [Bwssb] — bill already paid(rr no n-234732)

 Rajesh Biddappa on Aug 20, 2019
I have received water bill for the month of August for amount of Rs 988. Whereas I have already paid previous bill of Rs 696 for the bill 690 vide paytm order number [protected] on 02 August 2019. But this month bill reflects previous bill of Rs 690 as previous bill not paid with added amount of Rs 988 is received. Please look into this matter as we already paid the previous month (picture attached for your reference) bill of Rs 696.

RR NO is N-234732

Regards...
Complaint comments  Read comments Complaint category Other

Bangalore Water Supply & Sewerage Board [Bwssb] — arrears amount in bill

 Kington Mayson Jebadoss J on Aug 19, 2019
Hi team,
I want to know about the amount which is given in arrears tab of every month bill. Every month we are paying some amount of money which is given as arrears in the water bill. Since all bills are paid monthly what is the arrears amount indicate? Can we get valid reason for paying arrears for every month? What is the need of arrears in water bill?
E-331015...
Complaint comments  Read comments [1]Complaint category Municipal Corporation

Bangalore Water Supply & Sewerage Board [Bwssb] — rr # e- 4146490, bill issue

 [email protected] on Aug 19, 2019
Bangalore Water Supply & Sewerage Board [Bwssb] — bill already paid but still reflecting in arrears

1 Review
Bangalore, India
Satabdhe Mondal on Aug 18, 2019 Submit a Complaint
Hi team

Rr number E- 4146490

I have paid bill amount of 6989 rupees on Aug 14th 2019 through google pay however in august bill it is reflecting as arrears in Aug bill. Please confirm why are paying same amount again and again when we have already made payment.. why we have to pay extra this month because of incorrect billing. I have attached screenshots...
Complaint comments  Read comments Complaint category Utility Services

Bangalore Water Supply & Sewerage Board [Bwssb] — bill already paid but still reflecting in arrears

 Satabdhe Mondal on Aug 18, 2019
Hi team

Rr number e-359402 we are staying in rented house

I have paid bill amount of 782 rupees on july 27th 2019 through paytm however in august bill it is reflecting as arrears we again paid 782 on august 17th 2019 through google pay.. Please confirm why are paying same amount again and again when we have already made payment.. Now we have 140 extra this month because of incorrect billing. I have attached screenshots of reference please look into it and confirm asap before the next bill comes. And confrim if 140 rupees vl it add to next month bill or will it be refunded....
Complaint comments  Read comments Complaint category Unauthorized charges

Bangalore Water Supply & Sewerage Board [Bwssb] — wrong water bill and usage details

 Aditya3007 on Aug 17, 2019
We have rented a flat in december in jogappa layout in veerannapalya.in the month of may, we received water bill of ₹24000. We have been not been using kaveri water. We checked the water bill online every month and it says every month the gate was locked. We got the first reading as 200000 litres and usage as 22000 litres. I just have one doubt, when they took the 1st reading, how they decided the usage. And according to the bill, the next month reading was 450000 litres. And i have just one confusion how come few people who are mostly at office would have used 250000 litres even when we were...
Complaint comments  Read comments Complaint category Unauthorized charges

Bangalore Water Supply & Sewerage Board [Bwssb] — double payment of june water bill (rr no se312541)

 vaishali2605 on Aug 16, 2019
I made the payment towards june water bill (Rr no se312541) on 24.07.2019 through paytm app. However, i received another bill on 02.08.2019 with arrears of rs 2682/-. I checked the website of bangalore one for the correct status of the bill and therein the june month water bill i. E rs 2703/- was outstanding. I made the payment of inr 2703/- in hope of getting it adjusted with july month invoice. I also filed a complaint on 06.08.2019 but to no avail. I have not received any update from bangalore one regarding the bill issue and double payment of june water bill till now....
Complaint comments  Read comments [1]Complaint category Utility Services

Bangalore Water Supply & Sewerage Board [Bwssb] — road digging

 Srinath Srinivasa on Aug 12, 2019
There has been road digging going on at Reliable Residency, Haralur, for installation of sewage manholes. Road have been dug up and left in an unusable state for more than two weeks now and many houses are inaccessible by vehicles. The rains have made the entire roads completely unusable, where even walking on them is a herculean task. Please resolve this matter at the earliest. Attaching a photo of one of the roads. Thanks!...
Complaint comments  Read comments Complaint category Municipal Corporation

Bangalore Water Supply & Sewerage Board [Bwssb] — sewage water mixed with cauvery water

 Nisha Rao on Aug 11, 2019
Greenish-black stinking water supplied by bwssb. Had the sump and overhead tanks cleaned with chlorine and potassium permanganate. Cleaners said it's chamber water! Sewage water is mixed with cauvery water.

This is unsanitary and disgusting! We checked the water coming in from the supply lines after cleaning and it continues to be greenish and stinking!

Today is a sunday and tomorrow government holiday for bakrid! Wonder when bwssb is going to resolve this!...
Complaint comments  Read comments Complaint category Utility Services

Bangalore Water Supply & Sewerage Board [Bwssb] — no water supply in chelekere extension

 Chittaranjan Gantayat on Aug 10, 2019
Hello sir, i am a resident of andhra muniyappa layout, chelekere extension, kalyan nagar. I wish to update/inform that since feb 2019 there has been no water supply to our sumps in our society. Only in jun'19, water was supplied twice or thrice. Again from july 2019, no water has been supplied to our sumps. This has hampered our quality of life and peace of mind, not to mention proving costly to staying here. Please do something in this regard. Expecting some concrete steps. Thank you.
- a hopeful resident of chelekere
(Near to divine gospel church)...
Complaint comments  Read comments Complaint category Municipal Corporation

Bangalore Water Supply & Sewerage Board [Bwssb] — bill paid online but still not updated in bwssb website

 Ati sh on Aug 10, 2019
I have paid the water bill of rupees 5086/- on 08/07/2019 with transaction number ne[protected].

Now again we have received a bill of rupees 5476/-. It seems it is not updated on the bwssb website.
However when i visited the water service station with the online payment receipt they are not accepting that bill.

Please help on how to resolve this issue....
Complaint comments  Read comments [1]Complaint category Utility Services

Bangalore Water Supply & Sewerage Board [Bwssb] — wastage of water caused due to negligence

 pmnayak on Aug 7, 2019
Dear sir, i live in ramamamurthy nagar dassappa layout. I want to complaint about borewell water being wasted daily.in no4 1st block 1st cross dasappa layout ramamurthy nagar b'lore-16 owners are wasting borewell water daily due to cut water pipe & when water is supplyed to opposite building. Daily twice borewell water is being wasted. Keep the complaint anonymous...
Complaint comments  Read comments [1]Complaint category Neighbours

Bangalore Water Supply & Sewerage Board [Bwssb] — sewage blockage

 Dinesh kumar08 on Aug 5, 2019
Dear sir/madam,

Greetings!

I am dinesh, resident of 1st main 3rd cross bda layout, pategarpalya bangalore 560079. This is to keep you informed that the sewage chambers are broken and it is gettting blocked often. Moreover we have made 47 complaints last year and this year from jan to till date we have made 4 complaints on the same... 15 days once the pipe is blocked and the chamber is filled with the mud and other waste... Where as the workers donot clean the chamber and they just work on the block and go... People staying in the same lane are feeling very bad and...
Complaint comments  Read comments Complaint category Government Organizations

Bangalore Water Supply & Sewerage Board [Bwssb] — sewage mixed water in pai layout, kr puram

 gargie rajmohan on Aug 1, 2019
Hi,
Today we got sewage mixed water in pai layout (Kr puram). Also water smells very badly in the last few days. We are paying considerable amount for cleaning sump and over head tanks. And we are filling water in oht again by paying huge amounts to private tankers. Cauvery water is not coming regularly. Sometimes we get water after 4-5 days. Kindly take necessary action.

Regards,
Gargie
1st main, 15th cross
Pai layout-560016...
Complaint comments  Read comments [1]Complaint category Other

Bangalore Water Supply & Sewerage Board [Bwssb] — water leakage from bwssb pipeline.

 Mahesh8282 on Aug 1, 2019
Dear sir/madam,
From past week, we have water leakage in front of my house. Local line man digged the are twice but didn’t fix the issue. When we asked, he demanded ₹4500, & verbally threatened us, if don’t get it fixed, he will disconnect the water connection to my house. Yesterday he digged the area again & disconnected the water supply. However, the water is still leaking from the ground.
Now, let’s come to the main point. The water leakage is due to a tree root in front of my house. This tree was recently fallen during heavy rain and winds in girinagar. Bbmp, have not...
Complaint comments  Read comments [1]Complaint category Government Organizations

Bangalore Water Supply & Sewerage Board [Bwssb] — water logging and potholes on road

 Sneharose on Aug 1, 2019
There is water logging and big pot holes due to sewage water near railway underpass bridge road, rachenahalli, opp samprasiddhi apartment, bangalore 77.
Major accidents are taking place for two wheelers passing that road. The two wheelers are getting stuck in the potholes. The sewage water in going in out shoes. Making it very difficult to go to office.
Major companies in manyata tech park are located near this road. Employees are finding it difficult to commute and travel.
Please take necessary action immediately.
Thanks...
Complaint comments  Read comments Complaint category Municipal Corporation

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