Banggood.com — I am complaint for bakeey fitness band m3

Dear Auto Genius,

Thank you for choosing Banggood and sorry for any inconvenience caused.

If your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.

First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follow.

1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag

2.In the video, we could clearly see the problems.

The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.

We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,

Banggood Team

My order number 69717946 and 69656673 through Banggood website on[protected] but current status- delivered,[protected]But I have not received my item till today.So kindly resnd my item or refund my amount. please kind arrangement immediately