Banggood.com Complaints & Reviews
Goods not delivered
BG[protected]
Order no[protected]
Payment date 01/03/2022
Automatic smart multimeter not delivered
Order no[protected]
Payment date 01/03/2022
Automatic smart multimeter not delivered
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Product not delivered to me
| Address: Banggood Technology Co., Limited, Room No 38, 11/F, Meeco Industrial Building, 53-55 Au Pui Wan Street, Fotan, Shatin, N.T., Hong Kong |
| Website: www.banggood.com |
Hi.. Kindly help me that banggood is not deliver my product as their customer care is not supporting in anyway. Product is untraceable. My order no is:[protected]
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Product not recieved.
| Website: www.banggood.in |
I have purchased the product from the bangood website.
The product haven't reached me on the time.
The customer service team gives false exception.
That the product will be on time.
They are not even refunding the payment that I have done.
Please take serious action against this platform
The product haven't reached me on the time.
The customer service team gives false exception.
That the product will be on time.
They are not even refunding the payment that I have done.
Please take serious action against this platform
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The same is with me.. Kindly share your location.
Reply
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Items missing and no return/refund since a month
| Address: JINGTAI STREET HAOQUAN BUILDING JICHANGDONGMEN ROAD BAIYUN DISTRICT GUANGZHOU 510400 |
| Website: banggood.in |
[protected]- escalation number
Order Number :[protected]
Order date :[protected]:28:28
I ordered the above with the description
1 xGateway, Wireless Switch, Temperature & Humidity Sensor, Motion Sensor, Wireless Door/Window Sensor.
What I received was only Motion Sensor.
Customer care has promised multiple 24 hours for resolution and been almost a month and no resolution.Please help
Order Number :[protected]
Order date :[protected]:28:28
I ordered the above with the description
1 xGateway, Wireless Switch, Temperature & Humidity Sensor, Motion Sensor, Wireless Door/Window Sensor.
What I received was only Motion Sensor.
Customer care has promised multiple 24 hours for resolution and been almost a month and no resolution.Please help
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Cancelled the order when the package is in final delivery station
| Address: Karnataka |
The package is in the final delivery station, and without any notice, the s3eller has requested for return. And banggood customer care says 'Don't worry, your package is still in transit and we will refund if it is not delivered'.
What is the point is waiting for more than a month and cancelling the order at last moment.
What is the point is waiting for more than a month and cancelling the order at last moment.
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No items/ no refund
| Website: Www.banggood.com |
I purchased several items with my card online. I never received the items. I contacted banggood.com online. They basically dicked me around and said they had no record of me buying anything. Then I sent them order numbers and asked for corporate headquarters number of banggood.com. They still do not want to refund my money. I have contacted my bank, police and lawyer.
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Banggood Attempt Exchange of Defective Beelink mini-PC
| Website: www.banggood.com |
I purchased two units of Beelink mini-PC, and one kept powering off and wouldn't boot up, while the other unit was fine. After giving up and trying later I discovered that it was hot because after being powered down it would boot up. I adjusted the BIOS to allow it to run hot and I was able to check the temperature with "sensors" program. The normal unit ran in the range of 45C-60C but the defective one runs at 77C-83C, which causes the fan to continuously run, which is not only noisy but not good for the CPU meaning that it will not last long as-is.
I opened a support ticket on[protected] because the unit wouldn't boot up, which is a symptom of the CPU heat issue. I believe the CPU heatsink is not connected correctly so that even when not busy the CPU is hot. Now it's over 2 weeks of daily communicating with customer support, I'm not sure why there is a requirement to make demonstration videos, this has become a customer service issue - an exchange for a defective item should be easy. I actually would like to buy more of these units for my business, but that depends on this outcome. My customer ID is BG[protected]
I opened a support ticket on[protected] because the unit wouldn't boot up, which is a symptom of the CPU heat issue. I believe the CPU heatsink is not connected correctly so that even when not busy the CPU is hot. Now it's over 2 weeks of daily communicating with customer support, I'm not sure why there is a requirement to make demonstration videos, this has become a customer service issue - an exchange for a defective item should be easy. I actually would like to buy more of these units for my business, but that depends on this outcome. My customer ID is BG[protected]
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Order no. 82104671 and 82104378
| Address: Q54(new Q61) MMDA colony, Arumbakkam, |
Hi,
I regret to inform you that's the following.
I have paid Rs.229.72 & Rs 540.34 for two item. On 16th March, 2020.
6 months passed. I have sent so many emails to you. Your goods not received by me till date.
What is your idea? Tell me the matter frankly. Is the money waste?
What Banggood is doing on my matter
I have seen number of item are delivered to the people by various courier services in my area.
1). 82104671 mini digital volt meter ammeter dc 100 v 10 amps
2). Order no.82104378
0-30 volt 2 ma-3amps adjustable dc regulated Power supply mod
I expect you will take action to deliver it immediately.
Or you will refund the amount.
I feel it's painfull job I did involved with """Banggood"""
I hope you will act and finalize the matter, I am sham sending so many emails to you. I feel I am wasting my time in this matter.
Please reply,
Ramakrishnan.
[protected]
I regret to inform you that's the following.
I have paid Rs.229.72 & Rs 540.34 for two item. On 16th March, 2020.
6 months passed. I have sent so many emails to you. Your goods not received by me till date.
What is your idea? Tell me the matter frankly. Is the money waste?
What Banggood is doing on my matter
I have seen number of item are delivered to the people by various courier services in my area.
1). 82104671 mini digital volt meter ammeter dc 100 v 10 amps
2). Order no.82104378
0-30 volt 2 ma-3amps adjustable dc regulated Power supply mod
I expect you will take action to deliver it immediately.
Or you will refund the amount.
I feel it's painfull job I did involved with """Banggood"""
I hope you will act and finalize the matter, I am sham sending so many emails to you. I feel I am wasting my time in this matter.
Please reply,
Ramakrishnan.
[protected]
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Payment went off twice
Payment went off on the 8th of Nov and the 10th of Nov. Please immediately correct. Please.
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No delivery after $ months
Order no: 85403370
Order type: regular
Order time: [protected]:46:18
Payment method: credit card
Shipping info: sreekuttan punnolil
[protected] narayana vilasom puthenveedu,
Edakkidom po (Alternate [protected]), kollam, kerala 691505, india
Order type: regular
Order time: [protected]:46:18
Payment method: credit card
Shipping info: sreekuttan punnolil
[protected] narayana vilasom puthenveedu,
Edakkidom po (Alternate [protected]), kollam, kerala 691505, india
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After 4 months also I didn't get the product.No refund also. NO responsible from host
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Banggood not giving refund for order number : 85686973
| Address: Baiyun Park, Guangzhou, China |
| Website: www.banggood.in |
I had ordered a product from Banggood.com on june 8th and they promised me that my product ill be delivered within 2 months, since then 3 months have passed and there is no sign of my package . i was helpless and instructed the customer care executive to process my refund, after initiating the refund i was told that it would take 5-7 buisness days, but still i have not received my refund. it has been 3 months and neither i got my product nor my money back. the customer care keeps on making false promises that i will get the refund after 2 days, and then they again keep on dodging me ..please help...!!
i would be grateful
i would be grateful
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undelivered the shipment from 6 months and not agree to give refund
| Address: BANGGOOD TECHNOLOGY CO., LIMITED Room 38, 11/F, Meeco Industrial Building 53-55 Au Pui Wan Street, Fotan, Shatin, N.T. Hong Kong Contact No 001 3235700368 |
| Website: www.banggood.in/www.banggood.com |
I have ordered h96 max rk3318 4gb ram 64gb rom android tv box bearing order no 82208280 on the 21st of mar2020, but it was already 165 days (Above 5 months) expired, and still, i have not received my shipment. They have dispatched the order through india direct mail on 24th mar 2020 but after that no update. After that, i have contacted through chat several times with banggood customer care and also went to the nearest post office to get delivered but still i had not received any update from their end, i had already asked for the refund but they informed that they do not so. Now i have no need of this product and want get full refund.
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Xioda automatic sense infrared induction water saving device
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Ordered Camera
I have ordered camera in Banggood through online on 05th Jun 2020. It was mentioned that 20-40 days shipping delivery to India but it crossed more than 50 days. Ive written mail to them but no proper response. Could you help on this to get resolved?
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Even they refused Refund.
Here is my order No: 85552736
Here is my order No: 85552736
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12v/24v 15 a auto lead battery charger order no 85941727
12v/24v 15 a auto lead battery charger order no 85941727 was booked in 14.06.2020. Tracking no is ytzdh[protected]yq. But banggood is not responding about delivery. I wrote on its site. But, no reply has yet been given.
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Product not received
| Address: mehul bhanushali., Girnar motors, Com.plot.no.C7/69, Opp.hotel green viee, N.H.NO.8, G.I.D.C. , VAPI (GUJARAT) INDIA, pin code-396295 |
Date of order - 22/05/2020
Payment made-date. 22/05/2020
Product name-xiaoda automatic sense infrared induction water saving device
Payment made-date. 22/05/2020
Product name-xiaoda automatic sense infrared induction water saving device
Jun 24, 2020
Updated by mehul bhanushali i had ordered XIAODA Automatic sense infrared induction water saving device on 22/05/2020. i have not receive this product. every time company extended delivery date. that is not good.
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Is it solved?
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Resolved
Resolved
Refund issue
I have ordered a projector (Blitzwolf LCD) from Banggood on 25.05.2020. Since I have received a mail from Bangood regarding out of stock of the ordered item on the same day after the payment has been made, I requested them to cancel the product and provide the refund of the same.After that they told me the cancellation has been done successfully and the refund has been initiated which will reflect in my original bank account within 1-7 business days.The refund was originally initiated on 27.05.2020 and yet to receive the refund.when I enquired about this to Bangood they told me that I will receive a mail regarding approval of refund.Already it's been 7 days and they are asking me to wait for another 2-3 business days.So far I didn't receive any mail regarding the same nor the refund.Need my money back.
Jun 6, 2020
Complaint marked as Resolved Issue has been resolved earlier by Banggood.Since there is a technical issue from Bank side the reversed amount was not reflected.Now it's been solved.Thank you@consumercomplaints.
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purchased smartwatch automatically cancelled but not getting refund
| Address: Baiyun Park, Guangzhou, China |
| Website: www.Bangood.com |
I had purchased the smartwatch which order id is 81917921. But its take 15 days for the delivery but after sometime its automatically cancelled and showing my money has refunded but still not refunded. I had loss a complaint in bangood website but no one has ans my question properly. He saying your amount has been refunded contact to bank. Its a crime
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dropshipping?
I ordered products on banggood.com and have been very disappointed.
1. They shipped one product to my customer with pieces missing and the product did not look like the photo. i asked for a refund 5 times and they finally agreed to refund less than half the price!
2. I got 2 warnings on amazon that there were 2 products i listed from banggood that had ownership claims and that banggood had no legal permission to sell these. i contacted banggood and they told me they removed one of the products and are not selling it but when i asked for a letter from them to show amazon they refused to give me one now my account is at risk of deactivation on amazon.
I would think twice before risking your online accounts and customers by selling this companies products!
1. They shipped one product to my customer with pieces missing and the product did not look like the photo. i asked for a refund 5 times and they finally agreed to refund less than half the price!
2. I got 2 warnings on amazon that there were 2 products i listed from banggood that had ownership claims and that banggood had no legal permission to sell these. i contacted banggood and they told me they removed one of the products and are not selling it but when i asked for a letter from them to show amazon they refused to give me one now my account is at risk of deactivation on amazon.
I would think twice before risking your online accounts and customers by selling this companies products!
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Dear Brandon Bent,
Thank you for choosing Banggood and sorry for all the inconvenience caused.
We are sorry that we can not know well the details of your problem, and we also take the security of your personal information seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Thank you for choosing Banggood and sorry for all the inconvenience caused.
We are sorry that we can not know well the details of your problem, and we also take the security of your personal information seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
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lost my money and never get my product
| Address: 4405-594 |
I made a bought on banggood on january 16th (Order number[protected] and i am still waiting for my goods to arrive.
I paid $200 for the product and this price includes shipping insurance that supposedly guaranteed me that my product will arrive until february 10.
The product never arrived. I contact the company several times and they keep telling me that i have to wait.
I am certain that i will lose my money so this message is to warn everyone to never buy anything from banggod website because you have a big probability of losing you money.
I paid $200 for the product and this price includes shipping insurance that supposedly guaranteed me that my product will arrive until february 10.
The product never arrived. I contact the company several times and they keep telling me that i have to wait.
I am certain that i will lose my money so this message is to warn everyone to never buy anything from banggod website because you have a big probability of losing you money.
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Dear jcosta21,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90/120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90/120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
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not getting refund
My first experience purchasing with banggood is very disgusting.I have purchased bakeey GT 105 1.22 inch smart watch for that I have paid rs 1371.70 on 2 nd Jan 2020 but after longtime I have not got product so I contacted to customer care of banggood from there I have got replied that due to shortage of steel belt we couldn't provide you a watch at a time if you would change with silicon belt then we will send you watch immediately so I have changed my order from steel belt to silicon belt which is 72.39 RS lower then they have refunded me 72.39 RS in my account but in my order page they showed me product as refunded while they just refunded me only 72.39 RS so I further contacted to customercare and told them cancel order and refund other remaining money.they accepted my request but since last around 35 days I have not got my money back. 4 to 5 times I have contacted banggood but representive told me they have already deposited money in my account and also told me every time that we will send you reference no through mail but till now I have not got money back nor mail from banggood so please help me to get my remaining rs 1299.31 back.i have attached with this complain of two photo of payment of 1371.70 and refund of 72.39 RS.thank you
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Dear Kishan36,
Thank you for choosing Banggood and sorry for any inconvenience caused.
As long as we promise a refund, we will refund you. But the refund needs some time to process, therefore, we hope you could wait for a while.
We also recommend you contact us with the links below.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Thank you for choosing Banggood and sorry for any inconvenience caused.
As long as we promise a refund, we will refund you. But the refund needs some time to process, therefore, we hope you could wait for a while.
We also recommend you contact us with the links below.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
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payment issue
| Address: Ambala, Haryana, 134003 |
I am new in bangood.com have ordered a smartwatch on[protected] price 2437.72 order number 78174988
I have done my payment and but in order section shows me payment failed payment pending and shows me to complete the payment again and i have proof also.. I complaint about it to banggood agents over 100 times they created a ticket for me 3v58d but there is no response by banggood
I have done my payment and but in order section shows me payment failed payment pending and shows me to complete the payment again and i have proof also.. I complaint about it to banggood agents over 100 times they created a ticket for me 3v58d but there is no response by banggood
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Dear Mishu Roxrox,
Thanks for your order and we are sorry for the inconvenience caused.
About your problem, we will confirm the case and contact you via email within 24-48 hours, we are really sorry for the inconvenienced again, thanks for your understanding.
If you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Thanks for your order and we are sorry for the inconvenience caused.
About your problem, we will confirm the case and contact you via email within 24-48 hours, we are really sorry for the inconvenienced again, thanks for your understanding.
If you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
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payment gate way failed but refund has not been initiated back to my account
| Address: door no 34-7-33/3 Nikolas Veedhi,Gnanapuram, Visakhapatnam, Andhra Pradesh, 530004 |
| Website: Banggood |
I have order a blitzwolf bw-fye7 tws bluetooth 5.0 amount of 3721.71ruppes.
During my first payment attempt amount has been deducted from my card balance but the order got failed.
I have tried to payment for the second using the same card and able to place the order successfully and reached banggood customer support team regarding the refund initiate but the support team said the failed transaction amount will be refunded back to my account with in 7 to 10 working days.
I have waited as per there suggestion and same time i have raised dispute transaction within 2 days in my bank
But my back said the amount is already settled with merchant and asked me a proof from merchant stating that marched has not received any amount from bank.
After that i have lodge a complaint with 2 days of the failed transaction using banggood customer care support using online chat but till now i didnt get any resolution
I have almost 11 times everyday i have rised a ticket to provide a resolution or asking them to provide a letter stating that merchant has not received any amount to bank.
My failed transaction happend on 21th nov 2019 till today my refund has not processed back to my card or no updated has received from banggood support team
During my first payment attempt amount has been deducted from my card balance but the order got failed.
I have tried to payment for the second using the same card and able to place the order successfully and reached banggood customer support team regarding the refund initiate but the support team said the failed transaction amount will be refunded back to my account with in 7 to 10 working days.
I have waited as per there suggestion and same time i have raised dispute transaction within 2 days in my bank
But my back said the amount is already settled with merchant and asked me a proof from merchant stating that marched has not received any amount from bank.
After that i have lodge a complaint with 2 days of the failed transaction using banggood customer care support using online chat but till now i didnt get any resolution
I have almost 11 times everyday i have rised a ticket to provide a resolution or asking them to provide a letter stating that merchant has not received any amount to bank.
My failed transaction happend on 21th nov 2019 till today my refund has not processed back to my card or no updated has received from banggood support team
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Dear Kiran Kilaparthi,
Thank you for choosing Banggood and sorry for any inconvenience caused.
For the payment problem, please keep contacting us with email or the links below.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Thank you for choosing Banggood and sorry for any inconvenience caused.
For the payment problem, please keep contacting us with email or the links below.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
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Resolved
Resolved
parcel still not received.
Order no 74903223. The banggood site is full of fraud right from the start. Ist of all they have mentioned delivery time on their website 15-25 budiness days based on which i orderd from here. But right after payment they send me email according to which delivery time could me more than a month.
Then, i ordered on 17th october 2019 and the very next day on their website i saw order status says shipped. But later that date was changed into 22nd october 2019.
They failed to deliver within 15-25 business days as promised on website. Then they failed to deliver within the date they sent on email which was 23rd nov 2019. When they failed to deliver by that time they extended the delivery time again. Now its 1st dec 2019 and i am still waiting for my parcel. I emailed them regarding order status, no response. Then i cancelled my order via email twice, but they are not giving me refund and only making excuses saying its customs fault. They are not even trying to help. This is my first experience with banggood and certainly my last but what about my already paid for parcel?
Then, i ordered on 17th october 2019 and the very next day on their website i saw order status says shipped. But later that date was changed into 22nd october 2019.
They failed to deliver within 15-25 business days as promised on website. Then they failed to deliver within the date they sent on email which was 23rd nov 2019. When they failed to deliver by that time they extended the delivery time again. Now its 1st dec 2019 and i am still waiting for my parcel. I emailed them regarding order status, no response. Then i cancelled my order via email twice, but they are not giving me refund and only making excuses saying its customs fault. They are not even trying to help. This is my first experience with banggood and certainly my last but what about my already paid for parcel?
Dec 2, 2019
Complaint marked as Resolved Parcel finally received
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Dear moupriyasspace,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have sent you the latest solution to you on[protected], could you please check the email? If you have any question after reading the email, please reply to our email to let us know.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have sent you the latest solution to you on[protected], could you please check the email? If you have any question after reading the email, please reply to our email to let us know.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
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payment is pending
| Address: 7721101 |
Hello sir, i am new in bangood.com, i never thought my first experience will be bitterness, i have ordered a rgb controller and a rgb light strip (Order no.[protected] cost of ₹1798.
I have done my payment and my bank passbook also so the proof, but in order section shows payment is pending, and shows me to complete the payment again, i have attached two screen shots one of my bank passbook and another is banggood payment section.
I have done my payment and my bank passbook also so the proof, but in order section shows payment is pending, and shows me to complete the payment again, i have attached two screen shots one of my bank passbook and another is banggood payment section.
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Dear Suman khatua,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have sent you the latest solution to you on 2019.11.25, could you please check the email? If you have any questions after reading the email, please reply to our email to let us know.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have sent you the latest solution to you on 2019.11.25, could you please check the email? If you have any questions after reading the email, please reply to our email to let us know.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
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my order no 75227313 not cancel but item is why returned
| Address: KRISHNAMRAJU VETUKURI SHRI VISHNU COLLEGE OF PHARMACY VISHNUPUR BHIMAVARAM Andhra Pradesh 534202 India, West Godavari, Andhra Pradesh, 534202 |
My order no 75227313
Order date: 2019.10.23am
Two h96 max rk3318 4gb ram 64gb rom 5g wifi bluetooth 4.0 and one g10 2.4ghz wifi googlo assistant voice remote control air mouse
Almost 10days complete my order, but tracking location shows returned china beijing,
I am not cancel my order but why returned my product, i am eagerly waiting my product please fix issue and dispatched my product as early as possible
Order date: 2019.10.23am
Two h96 max rk3318 4gb ram 64gb rom 5g wifi bluetooth 4.0 and one g10 2.4ghz wifi googlo assistant voice remote control air mouse
Almost 10days complete my order, but tracking location shows returned china beijing,
I am not cancel my order but why returned my product, i am eagerly waiting my product please fix issue and dispatched my product as early as possible
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Dear krishnamraju vetukuri,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are checking the issue and hope you could wait. Or we recommend you contact us with the links below and we are willing to solve your problem.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are checking the issue and hope you could wait. Or we recommend you contact us with the links below and we are willing to solve your problem.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
My order number 79491729 and tracking number ALJAB[protected]YQ custom clear complete in Delhi show show in last 10 day no update[protected] to[protected] please update tracking detail
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package not recurved and showing delivered
Tracking no:aljcr[protected]yq
My order was placed on 4th of september and i've been waiting since then. On 19th sep when i tracked the package it said delivered. But i didn't receive the package. I'm not sure how it's happened but i want you to solve the issue as soon as possible. I'm highly dissapointed with this unprofessionalism even after i gave perfect address. Below are the proofs and screenshots of the order along with the credentials of the account the product was placed from.
My order was placed on 4th of september and i've been waiting since then. On 19th sep when i tracked the package it said delivered. But i didn't receive the package. I'm not sure how it's happened but i want you to solve the issue as soon as possible. I'm highly dissapointed with this unprofessionalism even after i gave perfect address. Below are the proofs and screenshots of the order along with the credentials of the account the product was placed from.
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Dear sureshdhami97,
Thank you for choosing Banggood and sorry for any inconvenience caused.
All orders reported as "delivered" by shipping companies are considered delivered. Banggood cannot be made liable for non-delivery in this case. Here is the detail of our policy: https://www.banggood.com/Shipping-FAQ_hl70_at484
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Thank you for choosing Banggood and sorry for any inconvenience caused.
All orders reported as "delivered" by shipping companies are considered delivered. Banggood cannot be made liable for non-delivery in this case. Here is the detail of our policy: https://www.banggood.com/Shipping-FAQ_hl70_at484
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I've bought i tablet and they told me it was out of stock. They gave me 2 options, wait or take the money back. I decided to wait but they didn't gave me the time i should wait. Now i have no option to contact the seller and have no option to have my money back or enithing simillar.
Banggood's reply, Sep 27, 2019
Dear Tama oliveira,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Thank you for your understanding. For the restock time, please contact us with the links below and we are willing to give you the restock time.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Thank you for choosing Banggood and sorry for any inconvenience caused.
Thank you for your understanding. For the restock time, please contact us with the links below and we are willing to give you the restock time.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
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banggood
Orderid 67720722
Tracking Id : https://www.trackingmore.com/alljoy-tracking.html?number=ALJCB[protected]YQ
I have paid advance taxes as in customs is prepaid, plus priority shipping. Expected delivery date was 9th July. Its 14th August and still I havent got my order or refund. As per their policy if it is beyond 60 days I should get a refund. But after multiple conversations with their support team, I have not been given refund, all that they do is ask me to wait for no reason, stating issue with customs, which shouldnt be the case in the first place as I have already paid customs, the invoice is taxes included, please help me get my money back and compensate for the frustration and horrible torcher from Banggood.
Tracking Id : https://www.trackingmore.com/alljoy-tracking.html?number=ALJCB[protected]YQ
I have paid advance taxes as in customs is prepaid, plus priority shipping. Expected delivery date was 9th July. Its 14th August and still I havent got my order or refund. As per their policy if it is beyond 60 days I should get a refund. But after multiple conversations with their support team, I have not been given refund, all that they do is ask me to wait for no reason, stating issue with customs, which shouldnt be the case in the first place as I have already paid customs, the invoice is taxes included, please help me get my money back and compensate for the frustration and horrible torcher from Banggood.
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Dear Ankur Pa,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have sent you the latest solution to you on[protected], could you please check the email? If you have any question after reading the email, please reply to our email to let us know.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have sent you the latest solution to you on[protected], could you please check the email? If you have any question after reading the email, please reply to our email to let us know.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I DR UDAY CHOUGULE mobile number [protected] from Jagadhri Haryana trying to track my parcel from banggood.com but not able to track since 6 November abomination mai I track number is RB[protected]LA kindly help me and do the needfull
Thanking you
Thanking you
Ordeer no 75766767.stdevice ordered on banggood .while tracking item bagged returned msgs are repeated.no information yet.the item is stagnant in bejing order day 3/11/19.still no repeated msgs are showing.
H96RK 3318MAX .
Item bagged on 6/11/19
Still the same type of of msges are displayed in tracking.kinly resolve and get delivery soon
H96RK 3318MAX .
Item bagged on 6/11/19
Still the same type of of msges are displayed in tracking.kinly resolve and get delivery soon
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refund for missing consignment
| Address: 3rd Floor Administration Bldg., Numaligarh Refinery Ltd., Golaghat, Assam, 785699 |
| Website: www.banggood.com |
I had ordered one Xiaomi MI box on 08.06.2019 (at Banggood.com); order no. 67548902. On 8th Jul' 19, I received the package with item missing. There was a folded magazine inside instead of the ordered item.
Also, there was a note from the Customs Officer (Kolkata) wherein it is clearly indiacted that there's mismatch in contents declared versus contents actually found. Immediately, I reported to Banggood ([protected]@banggood.com) with pictures. On 9th Jul, they have again asked for photos, which I have provided immediately. Then on 11th Jul, they have asked me to take up with local couriers for the missing consignment; shunning their responsibility for after-sales service. Is it the customer's responsibility to run from pillar to post for items not yet received?
Also, there was a note from the Customs Officer (Kolkata) wherein it is clearly indiacted that there's mismatch in contents declared versus contents actually found. Immediately, I reported to Banggood ([protected]@banggood.com) with pictures. On 9th Jul, they have again asked for photos, which I have provided immediately. Then on 11th Jul, they have asked me to take up with local couriers for the missing consignment; shunning their responsibility for after-sales service. Is it the customer's responsibility to run from pillar to post for items not yet received?
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Dear kaveriH,
Thank you for contacting us and sorry for any inconvenience caused.
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
If you met the same thing next time:
1. Check if the outer package was damaged or being disassembled before open it.
2. Shake the package gently when you receive it to make sure there's something inside the package.
3. If the weight of the parcel is very different, you could record a video when you open the parcel.
Your order is being processed by our colleagues. Would you mind checking your mailbox and reply the e-mail? Thank you for your cooperation. If the solution violates our policy of the Help Center, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Thank you for contacting us and sorry for any inconvenience caused.
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
If you met the same thing next time:
1. Check if the outer package was damaged or being disassembled before open it.
2. Shake the package gently when you receive it to make sure there's something inside the package.
3. If the weight of the parcel is very different, you could record a video when you open the parcel.
Your order is being processed by our colleagues. Would you mind checking your mailbox and reply the e-mail? Thank you for your cooperation. If the solution violates our policy of the Help Center, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
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I have not received my item till today.
| Address: at-medical campus, po-mohana, dist-Gajapati,state-odisha,INDIA, 761015 |
| Website: banggood |
I purchased one Mens big size casual outdoor washed double sided wear vest through Banggood website on-19.01 2019 which order number[protected]. I total paid Rupees. 3, 056, 75. I received finally messase - AWB number-[protected], order no- ALJCC[protected]YQ, current status- delivered, information request-16 march 2019.But I have not received my item till today.So kindly resnd my item or refund my amount.
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Dear Arjuna Behera,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. Please consider that business days do not include weekends and public holidays and the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. Please consider that business days do not include weekends and public holidays and the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
My order number 69717946 and 69656673 through Banggood website on[protected] but current status- delivered,[protected]But I have not received my item till today.So kindly resnd my item or refund my amount. please kind arrangement immediately
I ordered a drone, 2 month ago which is received on 24/07/19 . The package received by courier agent is empty . There is nothing product in the package . It is fraud done by seller and it's company agents, caurier agent abusing with me . Please return your package and refund my money
I have ordered honor band 5 global version but received Indian version
I have paid 3389 for the same and waited for complete one month
In India it's for just 2499
I have paid 3389 for the same and waited for complete one month
In India it's for just 2499
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