Banggood.com — package not recurved and showing delivered

Tracking no:aljcr[protected]yq

My order was placed on 4th of september and i've been waiting since then. On 19th sep when i tracked the package it said delivered. But i didn't receive the package. I'm not sure how it's happened but i want you to solve the issue as soon as possible. I'm highly dissapointed with this unprofessionalism even after i gave perfect address. Below are the proofs and screenshots of the order along with the credentials of the account the product was placed from.
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Dear sureshdhami97,

Thank you for choosing Banggood and sorry for any inconvenience caused.

All orders reported as "delivered" by shipping companies are considered delivered. Banggood cannot be made liable for non-delivery in this case. Here is the detail of our policy: https://www.banggood.com/Shipping-FAQ_hl70_at484

We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,

Banggood Team
I've bought i tablet and they told me it was out of stock. They gave me 2 options, wait or take the money back. I decided to wait but they didn't gave me the time i should wait. Now i have no option to contact the seller and have no option to have my money back or enithing simillar.
Banggood's reply, Sep 27, 2019
Dear Tama oliveira,

Thank you for choosing Banggood and sorry for any inconvenience caused.

Thank you for your understanding. For the restock time, please contact us with the links below and we are willing to give you the restock time.

We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,

Banggood Team

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