I have bought the ulefone 5s power with 13000 mah from banggood. When selling they told me i have a warranty 1 year and i received a phone with a broken volume button. The reparation at the local repair shop will cost me 110 euros. This is the email that i have received from banggood as a response to that:
Dear (...),
Thank you for your email and order 64280513.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused.
In this case we would kindly invite you to bring the product to the local repair shopto check if it can be repaired. After your phone have been repaired in the local repair shop, please offer the receipt to us, and then we will refund repair cost for you only if the repair cost is less than eur 30.
Please note that after your phone is disassembled and repaired in your side, the phone would not enjoy warranty any more.
Thank you for your understanding and your cooperation.
Looking forward to your kind reply.
Best regards.
Kay
Was this information helpful? | 
Thank you for contacting us and sorry for any inconvenience caused.
Your order is being processed by our colleagues. Would you mind checking your mailbox and reply the e-mail? Thank you for your cooperation. If the solution violates our policy of the Help Center, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team